Home > Free Update 23.2 for FTM 2017

Free Update 23.2 for FTM 2017

FTM 2017 -  Update to Version 23.2

SELECT A TOPIC:
Version History
About the 23.2 Update
Should I Get This Update?
BEFORE You Update 
Getting the Updater
Running the Updater
Troubleshooting

VERSION HISTORY - FTM 2017

  • JUL 2017 – Version 23.0  (Build 343) – Original Release
  • FEB 2018 – Version 23.1  (Build 480) – First Update
  • SEP 2018 – Version 23.2  (Build 540) – Second Update

ABOUT THE 23.2 UPDATE
The version 23.2 update (build 540) is recommended for all FTM 2017 users. It provides a number of essential improvements, including important connectivity adjustments to accommodate recent changes made by Ancestry.com and FamilySearch. A free 23.2 updater that requires an earlier version of FTM 2017 installed (23.0 or 23.1) can be downloaded from our Update Center.

SHOULD I GET THIS UPDATE?
While the 23.2 update is not strictly required, it is recommended for all FTM 2017 users, and strongly recommended for those who interact with Ancestry.com or FamilySearch. It is also highly recommended for users of any Mac edition of Family Tree Maker who upgrade to Apple’s macOS Mojave.

You should update if you:

  • Upload, download or sync with Ancestry trees
  • Use Ancestry Web Search
  • Use the FamilySearch features in FTM 2017
  • Have any issues running FTM 2017
  • Upgrade to Mojave (Mac users)

Still not sure?  If you are happy with your copy of FTM 2017 and do not sync or use FamilySearch, you can certainly stay with the version you have if you wish to.  For a detailed review of what’s in the 23.2 update, click here.

BEFORE YOU UPDATE

  1. Make sure FTM 2017 is installed. The updater will look for FTM 2017 version 23.0 (build 343) or 23.1 (build 480) before running. Click here if you need a replacement copy.
  2. Compact and Back up your trees. If you have not already done so, compact your trees (Tools<Compact File) and make manual backups (File>Backup, making sure the Media and Restore Sync boxes are checked). If you need detailed instructions, you will find them here:

GETTING THE UPDATER 
You can download the 23.2 updater for free from our Update Center. Note that you will need to RUN the updater after downloading (See Running the 23.2 Updater, below).  

Helpful links:

RUNNING THE 23.2 UPDATER
After downloading the 23.2 updater file from the Update Center, you need to run it to update your copy of FTM 2017. In most cases that means simply following on-screen instructions, or double-clicking the updater file if no instructions appear.

If you need step-by-step instructions you can find them here:

TROUBLESHOOTING

Tips:

  • Make sure you have run the updater. (It’s not enough to just download it).
  • Check to see if your copy has been updated to build 540. (Check the About box.)

Helpful links:


UPDATING

Q: How can I tell if the update was successful?

A: Check that build 540 appears in the About box by selecting “About Family Tree Maker” from the Help menu (on Windows) or the Family Tree Maker 2017 menu (on Mac).

Q: After downloading, the About box still shows an older build.  What to do?

A: After you download the updater file, you still need to run it to update your copy of FTM 2017 to version 23.2.  If on screen instructions do not appear, try double-clicking the file you downloaded.
 

Q: I downloaded the updater but can't find it.  What should I be looking for?

A: Here are the file names and file sizes:

Windows

File name: FTM2017Update.exe
Size: 238,899,648 bytes (227.8 MB)

Mac

File name: FTM2017Update.dmg
Size: 277,847,978 bytes (265.0 MB)
 

Q: Not all my trees are listed in the Plan workspace after updating. What to do?

A: Open the trees that are not listed one by one to add them back again (File->Open).
 

PLUGINS

Q:  Charting Companion is not working after the update. What to do?

A: After installing the 23.2 update, you will need to reinstall Charting Companion.  Simply close FTM after updating, then reinstall Charting Companion using the same download or CD you received after purchasing it.

In the case of Charting Companion 6 users, you may need to download the latest version - click here for a link and more troubleshooting information.  If you need troubleshooting help for Charting Companion 7, please click here.
 

Q: Do I need to do anything to get Family Book Creator to work in FTM 2017 after the update?

A: Family Book Creator should continue to show up in Plugins as usual after applying the 23.2 update.  However, if you run into any problems, try reinstalling the plugin.  Click here for more information.
 

OTHER QUESTIONS

Q: What do I do if I run into issues with the 23.2 update?

A: If you have questions about the update that are not answered in this article, please come to Live Chat.  Agents are available 24/7 ready to assist you.  Click here for an article with a direct link to chat.

Couldn’t find the answer you needed? Click here for further assistance.