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Sync Weather Status for FTM 2017 and FTM 2019

4 October 2019 - 8:30 pm Utah time


The current Orange status is unique and for most users it’s still quite safe to sync. We’ve set the status to Orange manually in both FTM 2017 and FTM 2019, not because of the usual interruptions in connections with Ancestry, but to alert all users NOT to sync a second time if they have a sync failure — that’s what causes problems with the new condition we are working with Ancestry engineers to fix. Actually, it’s pretty unlikely that you’ll have a problem syncing, especially if you were syncing just fine before the status turned Orange. If you’d like to try some careful syncing, compact first and make a full backup (File>Backup). Then if you get a sync failure, just restore your backup and don’t sync again until the weather’s back to green.


If this is your first time syncing your tree, whether you are downloading it from Ancestry or uploading it from Family Tree Maker, we don't anticipate any problems syncing.  It's still wise to follow the best practices of compacting and backing up your tree first, then go ahead and proceed with the sync.  If you run into any problems, please come visit us in live chat so we can help.


Understanding Sync Weather

We are often asked why red sync weather happens.  We have monitoring points around the globe that tell us if there are any interruptions in the connection between FTM (2017 and 2019) and Ancestry.  At even the smallest interruption, we go to red weather status and block sync activity for five minutes.  If there are no further interruptions, we go to orange weather status for one hour, then return to green.

There are many possible causes for interruptions in sync connectivity, nearly all of which are outside our control.  Our engineers work closely with Ancestry’s to analyze the interruptions and make improvements to the system to be more resilient against such interruptions.

As a best practice, we recommend that you always make a manual backup of your tree before syncing.  As well, if you're using FTM 2017 and haven’t updated to FTM 23.2 using the free updater we released last year, we strongly recommend it, as it includes some improvements to the sync system, including a weather badge in the main FTM 2017 window so you can easily check the sync weather status before you sync.

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