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How to Reset FTM for Windows to Default Settings

How to Reset Family Tree Maker for Windows Settings to Default

Answer ID 5029
How do I reset my Family Tree Maker settings?

If Family Tree Maker will not start correctly, it may be necessary to reset the program settings. This will return all customized settings to their original, default values. This means that you will need to register again (click Help>Register Family Tree Maker), define your preferences once more (click Tools>Options), and re-import your family tree files. 

Please note that the data contained in your family tree files will not be affected in any way. However, after restoring the settings to defaults, no family trees will be shown in your list of trees on the Plan workspace. Don't worry — they weren't deleted from your computer. You just need to re-import your tree files back into the application. For more information on how to import family tree files, click here.

  • Delete program data using Family Tree Maker
  • Delete program data in Windows

Delete program data using Family Tree Maker

Note: These steps in this section will only work for users of Family Tree Maker 2014-2017 with the latest update. If you are using an older version of Family Tree Maker, please follow the steps described in the Deleting program data using Windows section of this article.

  1. While holding down the SHIFT key on your keyboard, open Family Tree Maker. 


  2. The Family Tree Maker Startup Options window will appear. Click the Reset program settings to defaults radio button, then click OK

  3. Click Yes on the Are you sure you want to restore factory default settings?... box. 

The settings will be cleared and Family Tree Maker should open normally.


Deleting program data using Windows

  1. Press Windows key + R on your keyboard to open the Run dialog box.
  2. Enter %localappdata% then click OK.

    Note: You can also access the AppData folder by clicking the Windows Start button in the taskbar and typing %localappdata% in the search box.

  3. Right-click the folder labeled “The_Software_MacKiev_Comp” and click Delete on the context menu.

  4. Once “The_Software_MacKiev_Comp” folder has been removed, open the IsolatedStorage folder.

  5. Open the folder located within IsolatedStorage.
  6. Open the next folder that appears. You should see one or more folders labeled StrongName

  7. Open the first of the StrongName folders. If another StrongName folder appears within, click the back arrow to go up one level and delete that StrongName folder. 

Note: If you do not see a folder that contains StrongName, back up and select a different StrongName folder.

8. Repeat this process with each StrongName folder until all of the appropriate folders have been deleted.

9. Close this window when you are done.

The settings will be cleared and Family Tree Maker should open normally.

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