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Family Tree Maker Tour FAQ

Looking for more information about upcoming Family Tree Maker tour events?  You've come to the right place - we've prepared this page with common questions and answers.


Q: Do I need to be a member of the sponsoring genealogy society to attend?

A: No! All of our regular tour events are free and open to the public.


Q: I can't make it to the tour events. Can I pre-order FTM 2019 anyway?

A: Yes! Start by simply signing up for our mailing list on www.familytreemaker.com or by clicking this link.  You'll get an email back shortly after with the best offer currently available.  It won't be quite as discounted as the price we're offering at events during this tour but it's still a great discount if you pre-order before the new edition is released later this summer.


Q: Do I need to get tickets ahead or can I just get them at the door?

A: Seating is limited at all events on our tours and they often sell out. So best to sign up for tickets in advance.


Q: Where do I go to sign up for free event tickets?

A: Links to get free event tickets are found in emails we send out before each event to those in driving distance and also on our Event Calendar listings (click CALENDAR at www.familytreemaker.com).


Q: The event is already sold out, what should I do?

A: Contact the sponsoring society and ask. Sometimes a few additional attendees can be added, and they may allow you to take the seat of someone who can't attend and cancels. Contact info for sponsoring societies is usually listed in our tour descriptions in our Event Calendar (click CALENDAR at www.familytreemaker.com).


Q: I'd like to have a tour event in my city. Who do I ask about that?

A: We'd love to work with you on that!  Contact our ambassador team at societies@familytreemaker.com and they'll get in touch with you.


Q: Will any presentations be recorded and posted online?

A: There are currently no plans to record or broadcast any of the tour events, in part due to the “sneak peek” nature of the presentations.


Q: Will there be totes at Michigan events? 

A: As the email states there will be one or more totes as door prizes at the two Michigan tour stops which lucky attendees might win in a raffle. 


Q: Can someone not attending a tour stop get a tote? 

A: Not yet. Because they have been so popular, we are considering adding a tote to our gift collection, but currently the only way to get a Family Tree Maker tote is to attend one of our events.


Q: I have a different question that isn't answered here, who can I ask?

A: Please click here to come to live chat, we're glad to help!

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