Live Chat Service
If you could not find your answer in our Support Center, and your question is...
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Updated: Sep 18 (6 months ago)
FAQ - RETURN TO GREEN STATUS
Here's an FAQ on the return to green sync status that we hope will answer you...
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TreeVault Cloud Services FAQ
With the introduction of the new TreeVault® Cloud Services, we've prepared th...
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-> FTM 2019
Updated: Sep 18 (6 months ago)
FAMILY TREE MAKER 2017 FAQ
Family Tree Maker 2017 was launched on July 16, 2017. If you have questions a...
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FTM 2019 FAQ
Family Tree Maker 2019 was launched on September 28, 2019. If you have questi...
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Updated: Dec 21 (3 months ago)
Family Book Creator FAQ
Looking for more information about Family Book Creator? Here are answers to t...
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Updated: Oct 31 (4 months ago)
Charting Companion FAQ
Whether you've newly purchased Charting Companion, have recently updated or i...
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Free Update 23.3 for FTM 2017
FTM 2017 - Update to Version 23.3
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About the 23.2 Update (ht...
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Updated: Nov 17 (4 months ago)
Family Tree Maker News, Offers and Other Emails
The best place to get Family Tree Maker news and special offers is through ou...
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Orange Sync Weather - April 2023
We have been receiving reports from users regarding intermittent sync failure...
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Updated: Sep 01 (6 months ago)
Crashes in FTM 2019 for Windows after the 24.2 Update
We have received reports from a small number of Windows users who have experi...
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Updated: Sep 01 (6 months ago)
Blank FamilySearch Results in FTM 2017
UPDATE: The issue with blank FamilySearch results has been fixed in FTM 2017 ...
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Security Error or Blank Page in Web Search in FTM 2017 and FTM 2019
We are aware of issues affecting FTM 2017 and FTM 2019 users, where they may ...
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Troubleshooting Charting Companion Registration
If you bought Charting Companion from Software MacKiev, you will receive an e...
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FTM 2017 Printed Companion Guide
PRINTED 2017 COMPANION GUIDE
How to Buy: To order the printed Companion Gu...
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FTM 2019 CO-PILOT PROGRAM
THE CO-PILOT PROGRAM
For new users of FTM 2019, we'd like to introduce you t...
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FTM 2017 CO-PILOT PROGRAM
THE CO-PILOT PROGRAM
There was one thing about the Test Drive program that w...
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Free Update 24.2.2 for FTM 2019
FTM 2019 - Update to Version 24.2.2
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About the 24.2.2 Update...
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Updated: Nov 17 (4 months ago)
Error Messages from Ancestry Hints and Web Search in FTM 2017
UPDATE: The issue with error messages when trying to view Ancestry Hints or W...
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What's New in the FTM 2019 24.2.2 Update
WHAT'S NEW IN THE VERSION 24.2.2 UPDATE
This is an important update for all ...
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Updated: Sep 01 (6 months ago)
Troubleshooting TreeVault Issues
This article describes various issues you might run into when logging in to y...
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-> FTM 2019
Running the FTM 2019 24.2.2 Updater
Once you've downloaded the free updater for FTM 2019, you may want help to ma...
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Updated: Sep 02 (6 months ago)
Sync Change Log Issue - Media Items
UPDATE: The sync change log issue has been fixed in FTM 2017 version 23.2. Fo...
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Search Result Detail Issue in FTM 2017 23.2
Since the release of the 23.2 update for FTM 2017, we have received some repo...
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Troubleshooting Sync in FTM 2017 and FTM 2019
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How do I troubleshoot problems with syncing in FTM 2017 and FTM 2019?
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-> FTM 2017
Running the FTM 2017 23.3 Updater
Once you've downloaded the free updater for FTM 2017, you may want help to ma...
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Support Resources for FTM Users
Where do I go for information about Family Tree Maker and how to use it?
...
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Updated: Apr 10 (11 months ago)
Using the Family Tree Maker Connect App
IMPORTANT NOTE: Both the Android and iOS versions of Family Tree Maker Connec...
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-> FTM 2019
Free updates for FTM 2014 and FTM for Mac 3 users
Update Center Information Page
IMPORTANT NOTE: When FTM 2017 was officially...
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-> FTM 2014.1, 3.1 and Older
Introducing AlbumWALK
Every so often an invention comes along that fundamentally changes the way we...
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