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RootsTech FAQ and Live Chat


RootsTech was a fully virtual online conference again this year, building on last year's successful event, with international keynote speakers, hundreds of on-demand, livestream and interactive sessions to learn from, and a virtual exhibition hall where vendors can showcase their products with presentations and special offers.  We are proud to be a Bronze Sponsor for RootsTech this year.

RootsTech ran from March 3 through March 5, and has now concluded.  However, most of the classes, keynotes, and expo hall booths will still be available for viewing up to three years after the show has ended.  For general information about the event and to access the content, please click here to go to the RootsTech website.  

Click here to get to the Family Tree Maker virtual booth (free conference registration is required).  We have over a dozen on-demand videos where you can get a comprehensive overview of Family Tree Maker, see how the Historical Weather® feature discovers what the weather was like the day your grandfather was born, view short "Tips and Tricks" demos of the plugins: Family Book Creator and Charting Companion, and much, much more.

Note: if you click the link above and the web page reloads repeatedly, it may be because you are not logged in to your FamilySearch account or registered for RootsTech.  In such a case, please try going to https://www.familysearch.org/rootstech/home to register and/or log in, then either navigate to the Expo Hall from there to find the Family Tree Maker booth, or come back to this article and try the link again.

Even though the show has ended, we have offers available for FTM 2019 and other related products from DNA and book publishing plugins, to online courses and family history games.  Click here for FTM 2019 product demos, promotions and more.



Q: Do I need to register for RootsTech?

A: Yes, though registration itself is free, and grants you full access to keynote speakers, hundreds of learning sessions, the virtual Expo Hall and more.  Click here to get started.  

Q: Where's the best place to get help if I have questions about RootsTech?

A: For questions related to the conference itself, click here for the RootsTech FAQ page.  


Q: How can I connect with an expert through RootsTech's chat feature?

A: RootsTech's on-site chat function is no longer accessible now that the conference has ended.  If you have Family Tree Maker questions please come to our own in-house live chat instead.  Click here to come to live chat, available free of charge 24 hours a day / 7 days a week.

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