Resolving Conflicts when Syncing

How do I resolve conflicts that arise when syncing my tree between Family Tree Maker and Ancestry?

Answer ID 5509

If you see a Resolve Conflicts dialog box when you sync, it is due to the same individual having been modified on both Ancestry and Family Tree Maker. To reconcile these differences, Family Tree Maker allows you to review which information about the individual is correct prior to completing the sync process.

This article discusses the following:

Choosing a Resolve Conflicts option
Manually resolving conflicts

Choosing a Resolve Conflicts option

When the Resolve Conflicts box opens during the sync you will have three options to choose from.

Overwrite conflicts with Family Tree Maker data
- Choosing this option will select any changes made in Family Tree Maker as the information to keep and discard any changes detected in the online Ancestry tree.
Overwrite conflicts with Ancestry data
- Choosing this option will select any changes made in the online Ancestry tree as the information to keep and discard any changes detected in the Family Tree Maker tree.
Manually resolve conflicts
- This option allows you to choose either the Ancestry tree data or the Family Tree Maker data when you may have more than one item that has been edited on a person and want to select part from Ancestry and part from Family Tree Maker.

Click the radio button to the left of the option you would like to use and click Continue…

Manually resolving conflicts

If you choose to resolve conflicts manually you will be presented with a screen where you can review and select what differences you wish to keep for the detected changes. Select which facts you wish to keep by selecting the radio button to the left of the fact and then click Continue.

Note: If you have more than one person with conflicts, you will need to select each person in the list on the left under the For Review (People) column and select what facts you wish to keep for each person before clicking Continue.