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Sync Change Log Issue - Media Items
UPDATE: The sync change log issue has been fixed in FTM 2017 version 23.2. Fo...
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TreeVault Cloud Services FAQ
With the introduction of the new TreeVault® Cloud Services, we've prepared th...
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What's New in the FTM 2019 24.1 Update
WHAT'S NEW IN THE VERSION 24.1 UPDATE OVERVIEW AND GENERAL CHANGES This imp...
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Free Update 24.2.2 for FTM 2019
FTM 2019 - Update to Version 24.2.2 SELECT A TOPIC: About the 24.2.2 Update...
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Troubleshooting TreeVault Issues
This article describes various issues you might run into when logging in to y...
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Sync Issue - Media Not Uploading from FTM 2017 for Mac
UPDATE: The media upload issue has been fixed in FTM 2017 version 23.2. For m...
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Ancestry Login Issue in FTM 2017 and FTM 2019 for Windows
If you are using FTM 2017 or FTM 2019 for Windows, you may encounter an issue...
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Sync Troubleshooting Guide for FTM 2019
We have prepared this Sync Troubleshooting Guide for FTM 2019 to present you ...
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Orange Sync Weather - April 2023
We have been receiving reports from users regarding intermittent sync failure...
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Generating and Sending a Sync Error Report for FTM 2017 and FTM 2019
Sending a Sync Error Report (sometimes also called a “Sync Error Log”) will h...
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NEW TREE SAFETY FEATURES (FTM 2017)
FTM 2017 – NEW TREE SAFETY FEATURES Here are three newly implemented feature...
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Saving a Crash Log for FTM 2017 and FTM 2019 for Windows
To submit a crash log to technical support for diagnosis, please follow these...
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Troubleshooting Sync in FTM 2017 and FTM 2019
- How do I troubleshoot problems with syncing in FTM 2017 and FTM 2019? ...
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Sync Weather Status for FTM 2017 and FTM 2019
Understanding Sync Weather While it's quite rare to see red sync weather, ...
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Understanding the Sync Weather Report in FTM 2017 and FTM 2019
With the release of FTM 2017, we introduced a new feature called the Sync Wea...
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Technical Change Document – Version 23.3
WHAT'S IN THE VERSION 23.3 UPDATE CONTENTS: Version 23.3 (build 570) - W...
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Technical Change Document – Version 23.2
WHAT'S IN THE VERSION 23.2 UPDATE CONTENTS: Version 23.2 (build 540) - W...
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Saving a crash log for Family Tree Maker 2014
1. Reproduce the issue with the application quitting unexpectedly. 2. Launc...
Home -> FTM 2014.1, 3.1 and Older
Using the Turn Back Time Feature
From time to time, you will probably make a change in your tree that in hinds...
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How to retrieve an event log in Windows
- How to retrieve an event log in Windows Answer ID 4434 How do I re...
Home -> FTM 2014.1, 3.1 and Older
Search Result Detail Issue in FTM 2017 23.2
Since the release of the 23.2 update for FTM 2017, we have received some repo...
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Syncing an updated tree between Ancestry and Family Tree Maker
- Syncing an updated tree between Ancestry and Family Tree Maker Answe...
Home -> FTM 2014.1, 3.1 and Older -> Syncing with Ancestry
How to Change your Cookie Settings
We use cookies to ensure you get the best possible experience on Software Mac...
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Troubleshooting TreeVault Subscription Purchase Issue
If you have macOS 10.14 or earlier installed and are attempting to purchase a...
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Best Practices for Syncing in FTM 2017 and FTM 2019
This article covers several best practices we recommend to help ensure troubl...
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Collecting and sending installation logs (PC)
Step 1. Enable logging on your computer: a. Go to https://support.microsoft...
Home -> FTM 2014.1, 3.1 and Older
Resolving Conflicts when Syncing
- How do I resolve conflicts that arise when syncing my tree between Fami...
Home -> FTM 2014.1, 3.1 and Older -> Syncing with Ancestry
What's New in the FTM 2019 24.2.2 Update
WHAT'S NEW IN THE VERSION 24.2.2 UPDATE This is an important update for all ...
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FAQ - RETURN TO GREEN STATUS
Here's an FAQ on the return to green sync status that we hope will answer you...
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What's New in Family Tree Maker 2017?
What new features and changes are there in Family Tree Maker 2017? Faster...
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