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Family Tree Maker 2017 FAQ

Q: How can I stay up to date on news about Family Tree Maker 2017? 

A: Sign up for the Family Tree Maker mailing list at www.familytreemaker.com to make sure you are notified about everything regarding the transition to FTM 2017.



Upgrade Information

Purchase Questions

Product Details



Q: What will I pay for FTM 2017?

A: It depends. 

FREE if you've bought a MacKiev edition. If you PAID for MacKiev FTM 2014.1 or Mac 3.1 the upgrade is free.

At a discount if you've owned a previous edition. If you own an earlier edition you can pre-order a download for $29.95* from now until the release of FTM 2017, and for $39.95* after that. 

Full price if you are newcomer. If you are buying Family Tree Maker for the first time, the download is $79.95*.

*All prices are in US dollars and for downloads. Copies on DVD and USB drives are also available.


Q: Does paying for a backup CD qualify me to get a free upgrade?

A:  No. By itself, buying a CD, DVD, USB drive or a Family Pack Upgrade does not qualify you for a free upgrade to FTM 2017. Only a purchase of the FTM application itself qualifies.


Q: If I've already purchased a Family Pack Upgrade for a MacKiev edition, do I need to buy it again?

A: No. Family Pack Upgrades purchased for earlier editions of Family Tree Maker are valid for FTM 2017 too.


Q: How can I tell if I need to purchase a Family Pack Upgrade?

A: You need a Family Pack Upgrade if a) there's more than one computer in your home, AND b) there's more than one FTM user there. So for example, if you are the only FTM user in your home, you can have FTM on your PC desktop computer and your Mac laptop and will not need a Family Pack license.  Note that platform doesn't matter now that the Mac and Windows editions are equivalent, and both a Mac and a Windows installer are included with all versions (including downloads, discs and USB drives).


Q: What do I need to do to make sure I get my free upgrade?

A: As long as you are on the FTM Mailing List, you will get an invitation to collect your free upgrade shortly after FTM 2017 is released. You can check for mails with the subject line "FAMILY TREE MAKER NEWS" to see if you are receiving newsletters.


Q: Do I need to install FTM 2017 right away? 

A: Not necessarily. The upgrade does not expire, so you may install it at any time after you download it.


Q: I bought one of those wooden FTM flash drives.  Can I convert that to FTM 2017 somehow?

A: Yes. Just order the FTM 2017 download and you will be able to swap the new installer for the old one on the USB drive (or keep them both if you like, there’s plenty of room). We will have a support article with step by step instructions on how to do that when FTM 2017 is released.



Q: How do I get a link to the pre-order discount? 

A: If you have not done so already, sign up for our mailing list at www.familytreemaker.com, and you will receive information on how to pre-order Family Tree Maker 2017. 


Q: I'm in a hurry. Is there a way I can order right now?

A: To pre-order FTM 2017, US users can click here, in Canada click here, in Europe click here, and in Australia click here.


Q: I don’t have a previous version of FTM.  Can I still purchase FTM 2017 now?

A: Yes, you can order FTM 2014.1 or Mac 3.1 from our online store. (Go to www.familytreemaker.com and click the Store button at the top of the page). You will get the current FTM version right away and a free upgrade when FTM 2017 is released.  If you purchase a disc or USB, we will wait to send you a copy with FTM 2017 on it in early April.


Q: When will my card be charged?

A: Your card will be charged when you place your order. We will provide you with a download of our current FTM edition right away (FTM 2014.1 or Mac 3.1), and once FTM 2017 is available, we will send you download instructions.


Q: How can I continue to connect FTM to Ancestry?

A: You will need to upgrade to FTM 2017. After March 29, 2017 Ancestry will shut off the their TreeSync technology and we will together deploy MacKiev's new FamilySync technology over the following two days. FamilySync, which is built into FTM 2017, will allow you to continue syncing with your Ancestry trees, use Ancestry Search and get Ancestry Hints. These functions will no longer work in older FTM editions after March 29th.


Q: Is there a detailed list of what will be working in FTM 2017 and will stop working in older editions?

A: Here's the list of the connectivity that will continue to be available on through FTM 2017:

  • Syncing an FTM tree with an Ancestry tree  
  • Searching Ancestry’s databases directly from within FTM and merging data into your tree

  • View Source Online - links from sources saved from Ancestry that open the record online

  • Ancestry Hints from within FTM (hints still appear on Ancestry Member Trees)                                                  

  • Tree upload/download 

  • Some Web Dashboard Information (though the rest is available online in your Ancestry.com account) 

  • Map View


Q: Is there a Mac edition?

A: Yes, FTM 2017 is for both Mac and Windows.  We have caught the Mac edition up to the Windows one in features so we can use just one name for both platforms from now on. 


Q: Will FTM 2017 work on the same operating systems as FTM 2014? 

A: We have updated system requirements for both PC and Mac.  For PC, Windows 7 and later are supported, including Windows 10, and we no longer support Windows Vista.  For Mac, macOS 10.9 and later, including 10.12 Sierra are supported. 


Q: Do I need to have a previous version installed in order to upgrade to FTM 2017? 

A: If you are eligible for a free upgrade to FTM 2017, you will need to have MacKiev’s FTM 2014.1 or Mac 3.1 on your computer in order to install the upgrade. Those purchasing the upgrade will not need a previous edition installed.


Q: Will there be country editions of FTM 2017?

A: Yes, though they are all built into the same product. You will choose your country edition on startup:  US, UK, Canadian or Australian, which should be the country that corresponds to your Ancestry subscription if you have one.


Q: Should I make sure I'm synced now before upgrading to FTM 2017?  What if I haven't been able to sync lately?

A: No need to worry – just wait for the new edition.  Once you install FTM 2017 you will be able to use FamilySync to bring any changes current between your FTM and Ancestry trees.


Q: Should I upload my tree on Ancestry to create a backup before upgrading to FTM 2017?

A: We don’t recommend using an upload to Ancestry as a backup of your tree because it is not an exact copy. You should instead make a full back up (File>Backup) of your tree and copy it to an external disc drive as well as posting a copy of it to a cloud storage provider like Dropbox. For detailed instructions on making a full backup, please click here for Windows or click here for Mac.


Q: Are Charting Companion and Family Book Creator being updated for FTM 2017?

A: Yes, both plugins have been updated by their publishers and they are each making free updates available.  Please note that these plugins only work with the Windows version.  Click here for Charting Companion and click here for Family Book Creator.

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