We have received reports from a small number of Windows users who have experienced crashes when using Web Search or Ancestry login in FTM 2019 after installing the free 24.2 update. Our engineers have been able to isolate the cause and produce a fix.
To resolve this issue, download and install the latest update for FTM 2019 (24.2.2) from the Update Center. Click here if you need instructions on how to get the update.
If you run into any problems, or need additional assistance, please click here to come to live chat so we can assist.