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Saving a Crash Log for FTM 2017 and FTM 2019 for Windows

To submit a crash log to technical support for diagnosis, please follow these steps:

1. Reproduce the issue with the application quitting unexpectedly.

2. Launch FTM and c lick Advanced Startup Options in the window that appears.

3. Click the View Most Recent Crash Log button.

4. The crash log will open in a Notepad document. Save the document and send the file to us in a reply to the email you have received from our Technical Support Department (or just send it to: familytreemaker@mackiev.com).

Updated: Sep 04 (7 months ago)

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