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Fixing Problems with Logging In to Ancestry and FamilySearch from FTM 2017 for Windows

If you cannot connect to your Ancestry and FamilySearch accounts from within FTM 2017 for Windows, this article is for you.

After checking that your usernames and passwords are entered correctly, if you still can't log in to Ancestry or FamilySearch through FTM, there are a few more things you can look into. Here we have gathered together the most common cases where login fails and provided a solution or workaround for each of them.
 
Case 1:
Your copy of Windows needs to be updated.
Solution:
Make sure you have the latest Windows updates. To do that, please visit this page on the official Microsoft website and follow the steps for your version of Windows.

Case 2:
You are working with FTM 2017 in an office environment where Internet traffic is  monitored as part of the organization’s security policy.
Solution:
In this case you should contact your organization’s technical support people directly for help with reconfiguring the monitoring system and bypassing the proxy servers so that all the features of FTM can be used successfully.
 
Case 3:
You are using Kaspersky antivirus software and have the "Encrypted connections scan" option set to the highest level (“Always”). 
Solution:
Set the "Encrypted connections scan" option in your Kaspersky antivirus software to either "Scan encrypted connections upon request from protection components" (this is the default setting) or ""Do not scan encrypted connections”. For help with this, please consult the Kaspersky documentation for your version of the software. (You can find instructions for Kaspersky Internet Security 2019 on this webpage. The steps there may also be applicable for some other versions and products in the Kaspersky antivirus range.)

Case 4:
Your computer may have been infected by a virus.
Solution:
Your computer should be scanned to check for viruses and treated if any are found using an up-to-date antivirus program. (If you use Kaspersky antivirus software, please keep in mind the specifics described in Case 3 above.)

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