Family Tree Maker Support Center

Sync Outages for FTM 2017

Understanding Sync Weather We are often asked why red sync weather happens. W...

UPGRADE OFFER - FOR USERS OF FTM 2014 AND EARLIER

We have sent out a newsletter with a limited time offer to all those on our mail...

Documenting AncestryDNA Information in FTM 2017

Many Family Tree Maker users have been exploring their genetic genealogy, linkin...

Errors from Ancestry Hints or Web Search Results

We have received reports from customers who are experiencing some issues when vi...

Free Update 23.2 for FTM 2017

FTM 2017 - Update to Version 23.2 SELECT A TOPIC: Version History (#Version) ...

Technical Change Document – Version 23.2

WHAT'S IN THE VERSION 23.2 UPDATE CONTENTS: Version 23.2 (build 540) - Wind...

Steps for Getting the 23.2 Updater for FTM 2017

Steps to get the 23.2 updater for FTM 2017 1. Go to the Update Center. It’s ope...

Running the FTM 2017 23.2 Updater

Once you've downloaded the free updater for FTM 2017, you may want help to make ...

Checking FTM 2017 Version and Build Numbers

Whether you've newly installed FTM 2017, are troubleshooting an issue, or want t...

What's New in the FTM 2017 23.1 Update

IMPORTANT NOTE: This article refers to the 23.1 update for FTM 2017, which has b...

Downloading and Running the FTM 2017 23.2 Updater

This article explains how you can download and apply the free update for FTM 201...

Troubleshooting Installer and Updater Downloads

If you are having dififculty downloading Family Tree Maker 2017, one of the free...

Search Result Detail Issue in FTM 2017 23.2

Since the release of the 23.2 update for FTM 2017, we have received some reports...

Blank “Edit Search” Window in FTM 2017 Web Search

There are users who have been reporting an issue where they see a blank popup wi...

FAQ - RETURN TO GREEN STATUS

Here's an FAQ on the return to green sync status that we hope will answer your q...

Free Update 23.1 for FTM 2017

IMPORTANT NOTE: This article contained information about the 23.1 update for FTM...

FAQ for Charting Companion 7

Whether you're hearing about Charting Companion for the first time, or have used...

Error Messages from Ancestry Hints and Web Search in FTM 2017

UPDATE: The issue with error messages when trying to view Ancestry Hints or Web ...

"File Not Found" Error from FamilySearch

UPDATE: The "File Not Found" Error has been fixed in FTM 2017 version 23.2. For ...

Issues with FamilySearch and FTM 2017

A FAMILYSEARCH UPDATE IS HERE, AND WE'RE READY As FamilySearch updates the tech...

Blank FamilySearch Results in FTM 2017

UPDATE: The issue with blank FamilySearch results has been fixed in FTM 2017 ver...

Ancestry Login Issue - FTM 2017 for Mac

UPDATE: This issue with Ancestry logins has been fixed in FTM 2017 version 23.2....

Empty Ancestry Search Results and Missing Categories in FTM 2017 Web Search

UPDATE: The issues with missing categories and empty Ancestry search results hav...

Sync Issue - Media Not Uploading from FTM 2017 for Mac

UPDATE: The media upload issue has been fixed in FTM 2017 version 23.2. For more...

Introducing AlbumWALK

Every so often an invention comes along that fundamentally changes the way we do...

FTM 2017 Printed Companion Guide

PRINTED 2017 COMPANION GUIDE How to Buy: To order the printed Companion Guide...

Sync Change Log Issue - Media Items

UPDATE: The sync change log issue has been fixed in FTM 2017 version 23.2. For m...

Charting Companion FAQ

Whether you've newly purchased Charting Companion, have recently updated or inst...

Troubleshooting Charting Companion Registration

If you bought Charting Companion from Software MacKiev, you will receive an emai...

"Another installation is in progress" Error when Installing Charting Companion

If you encounter an error stating that "another installation is in progress" whe...

FAMILY TREE MAKER 2017 FAQ

Family Tree Maker 2017 was launched on July 16, 2017. If you have questions abou...

Purchasing FTM 2017

WARNING - COUNTERFEIT COPY ALERT: If you're interested in purchasing Family Tre...

System Requirements for FTM 2017

What are the System Requirements for Family Tree Maker 2017? System Requi...

How to pick up your copy of FTM 2017

Whether you have ordered FTM 2017 or are eligible for a free copy, please follow...

Understanding the Sync Weather Report in FTM 2017

With the release of FTM 2017, we introduced a new feature called the Sync Weathe...

Installing Family Tree Maker 2017 for Windows

How do I install Family Tree Maker 2017 for Windows? 1. Open the email with the...

Installing Family Tree Maker 2017 for Mac

How do I install Family Tree Maker 2017 for Mac? 1. Open the email with the lin...

Ancestry Services in Older Editions

Answer ID 2257 ANCESTRY CONNECTION SERVICES RETIRED OLDER EDITIONS ONLY - FTM ...

New data protection laws are being implemented in Europe via the new European Ge...

How to Change your Cookie Settings

We use cookies to ensure you get the best possible experience on Software MacKie...

Additional Resources for FTM Users

**Where can I go for more information about Family Tree Maker and how to use it?...

Internet Explorer 11 Notice on FamilySearch through Web Search

UPDATE: The IE11 notice no longer appears in FTM 2017 after updating to version ...

Getting a Replacement Download for FTM 2017

This article is for any users who have purchased FTM 2017, and find themselves i...

Guide to Replacing the FTM 2017 Mac Installer on the USB

A small number of Software MacKiev customers have reported an "invalid checksum"...

Guide to Updating the FTM 2014.1 USB Drive to FTM 2017

Many Software MacKiev customers have purchased a backup USB drive for FTM 2014.1...

Guide to Updating the FTM 3.1 USB Drive to FTM 2017

Many Software MacKiev customers have purchased a backup USB drive for FTM 3.1, w...

FTM 2017 CO-PILOT PROGRAM

THE CO-PILOT PROGRAM There was one thing about the Test Drive program that we t...

“Format the disk” warning when inserting the FTM USB Drive

Note: This information only applies to users who have installed the Windows 10 C...

NEW TREE SAFETY FEATURES (FTM 2017)

FTM 2017 – NEW TREE SAFETY FEATURES Here are three newly implemented features d...

What's New in Family Tree Maker 2017?

What new features and changes are there in Family Tree Maker 2017? Faster, S...

Family Book Creator and FTM 2017

This article is for Family Tree Maker users who have already purchased Family Bo...

FAQ for Charting Companion 6

This article is for Family Tree Maker users who have already purchased Charting ...

GETTING READY FOR FAMILYSYNC® 101

One of the things that may take some getting used to in using FamilySync instead...

HOW TO COMPACT AND BACK UP A LINKED TREE

HOW TO COMPACT AND BACK UP A LINKED TREE Whether you are getting ready to updat...

FTM 2017 Feature - Color Coding for the Rest of Us

FTM 2017 FEATURES COLOR CODING FOR THE REST OF US We hope you'll like our eleg...

FTM 2017 Feature - Recovering Old Faded Photos the Easy Way

FTM 2017 - PHOTO DARKROOM™ RECOVERING OLD FADED PHOTOS THE EASY WAY Go fin...

Family Tree Maker Support Center

FTM 2017

FTM 2014.1, 3.1 and Older