Family Tree Maker Support Center

Ways to Support Ukraine
Our hearts are with the people of Ukraine as they defend themselves from the Rus...
Free Update 24.1 for FTM 2019
FTM 2019 - Update to Version 24.1 SELECT A TOPIC: Version History (#Version) ...
What's New in the FTM 2019 24.1 Update
WHAT'S NEW IN THE VERSION 24.1 UPDATE OVERVIEW AND GENERAL CHANGES This import...
TreeVault Account Info and FAQs
If you have questions about your TreeVault account and how to make changes to it...
Running the FTM 2019 24.1 Updater
Once you've downloaded the free updater for FTM 2019, you may want help to make ...
Getting the FTM 2019 24.1 Updater
Steps to get the 24.1 updater for FTM 2019: 1. Go to the Update Center. It’s ...
Checking FTM 2017 and FTM 2019 Version and Build Numbers
Whether you've newly installed FTM 2017 or FTM 2019, are troubleshooting an issu...
Troubleshooting TreeVault Subscription Purchase Issue
If you have macOS 10.14 or earlier installed and are attempting to purchase a Tr...
FTM 2019 FAQ
Family Tree Maker 2019 was launched on September 28, 2019. If you have questions...
Live Chat Service
If you could not find your answer in our Support Center, and your question is ur...
Family Tree Maker News, Offers and Other Emails
The best place to get Family Tree Maker news and special offers is through our o...
Sync Weather Status for FTM 2017 and FTM 2019
Understanding Sync Weather While it's quite rare to see red sync weather, we ...
macOS Monterey Compatibility for Family Tree Maker
On October 25, 2021, Apple released the macOS Monterey upgrade (version 12). We'...
macOS Big Sur Compatibility for Family Tree Maker
On November 12, 2020, Apple released the macOS Big Sur upgrade (version 11.0.1)....
macOS Catalina Compatibility for Family Tree Maker
On October 7, 2019, Apple released the macOS Catalina update (version 10.15). We...
RootsTech FAQ and Live Chat
FAMILY TREE MAKER @ ROOTSTECH RootsTech was a fully virtual online conference a...
Security Error or Blank Page in Web Search in FTM 2017 and FTM 2019
We are aware of issues affecting FTM 2017 and FTM 2019 users, where they may see...
FAMILY TREE MAKER - Data Security Article
We are aware of an article that has been published about the potential for a dat...
Family Book Creator FAQ
Looking for more information about Family Book Creator? Here are answers to the ...
Free Update 23.3 for FTM 2017
FTM 2017 - Update to Version 23.3 SELECT A TOPIC: Version History (https://sup...
Technical Change Document – Version 23.3
WHAT'S IN THE VERSION 23.3 UPDATE CONTENTS: Version 23.3 (build 570) - Wind...
Getting a Replacement Download for FTM 2019
This article is for any users who have purchased FTM 2019 and find themselves in...
System Requirements for FTM 2019
What are the System Requirements for FTM 2019? System Requirements for Wind...
How to Pick Up your Copy of FTM 2019
Whether you have ordered FTM 2019 or are eligible for a free copy, please follow...
FTM 2019 CO-PILOT PROGRAM
THE CO-PILOT PROGRAM For new users of FTM 2019, we'd like to introduce you to t...
What's New in FTM 2019?
About the New Edition It's been thirty years since Family Tree Maker was born a...
Documenting AncestryDNA Information in FTM 2017
Many Family Tree Maker users have been exploring their genetic genealogy, linkin...
Technical Change Document – Version 23.2
WHAT'S IN THE VERSION 23.2 UPDATE CONTENTS: Version 23.2 (build 540) - Wind...
Steps for Getting the 23.3 Updater for FTM 2017
Steps to get the 23.3 updater for FTM 2017 1. Go to the Update Center. It’s ope...
Running the FTM 2017 23.3 Updater
Once you've downloaded the free updater for FTM 2017, you may want help to make ...
What's New in the FTM 2017 23.1 Update
IMPORTANT NOTE: This article refers to the 23.1 update for FTM 2017, which has b...
Downloading and Running the FTM 2017 23.3 Updater
This article explains how you can download and apply the free update for FTM 201...
Troubleshooting Installer and Updater Downloads
If you are having dififculty downloading Family Tree Maker 2019, one of the free...
Ordering Printed Charts through Family ChartMasters
Often we have users ask what’s the best way to take the charts they’ve created u...
Search Result Detail Issue in FTM 2017 23.2
Since the release of the 23.2 update for FTM 2017, we have received some reports...
Blank “Edit Search” Window in FTM 2017 Web Search
There are users who have been reporting an issue where they see a blank popup wi...
FAQ - RETURN TO GREEN STATUS
Here's an FAQ on the return to green sync status that we hope will answer your q...
Error Messages from Ancestry Hints and Web Search in FTM 2017
UPDATE: The issue with error messages when trying to view Ancestry Hints or Web ...
"File Not Found" Error from FamilySearch
UPDATE: The "File Not Found" Error has been fixed in FTM 2017 version 23.2. For ...
Issues with FamilySearch and FTM 2017
A FAMILYSEARCH UPDATE IS HERE, AND WE'RE READY As FamilySearch updates the tech...
Blank FamilySearch Results in FTM 2017
UPDATE: The issue with blank FamilySearch results has been fixed in FTM 2017 ver...
Empty Ancestry Search Results and Missing Categories in FTM 2017 Web Search
UPDATE: The issues with missing categories and empty Ancestry search results hav...
Sync Issue - Media Not Uploading from FTM 2017 for Mac
UPDATE: The media upload issue has been fixed in FTM 2017 version 23.2. For more...
Introducing AlbumWALK
Every so often an invention comes along that fundamentally changes the way we do...
FTM 2017 Printed Companion Guide
PRINTED 2017 COMPANION GUIDE How to Buy: To order the printed Companion Guide...
Sync Change Log Issue - Media Items
UPDATE: The sync change log issue has been fixed in FTM 2017 version 23.2. For m...
Charting Companion FAQ
Whether you've newly purchased Charting Companion, have recently updated or inst...
Troubleshooting Charting Companion Registration
If you bought Charting Companion from Software MacKiev, you will receive an emai...
"Another installation is in progress" Error when Installing Charting Companion
If you encounter an error stating that "another installation is in progress" whe...
FAMILY TREE MAKER 2017 FAQ
Family Tree Maker 2017 was launched on July 16, 2017. If you have questions abou...
Purchasing FTM 2019
WARNING - COUNTERFEIT COPY ALERT: If you're interested in purchasing Family Tre...
System Requirements for FTM 2017
What are the System Requirements for FTM 2017? System Requirements for Wi...
How to pick up your copy of FTM 2017
Whether you have ordered FTM 2017 or are eligible for a free copy, please follow...
Understanding the Sync Weather Report in FTM 2017 and FTM 2019
With the release of FTM 2017, we introduced a new feature called the Sync Weathe...
Installing Family Tree Maker 2017 for Windows
How do I install Family Tree Maker 2017 for Windows? 1. Open the email with the...
Installing Family Tree Maker 2017 for Mac
How do I install Family Tree Maker 2017 for Mac? 1. Open the email with the lin...
Ancestry Services in Older Editions
Answer ID 2257 ANCESTRY CONNECTION SERVICES RETIRED OLDER EDITIONS ONLY - FTM ...
Privacy Policy for Software MacKiev
New data protection laws are being implemented in Europe via the new European Ge...
How to Change your Cookie Settings
We use cookies to ensure you get the best possible experience on Software MacKie...
Support Resources for FTM Users
Where do I go for information about Family Tree Maker and how to use it? The...
Internet Explorer 11 Notice on FamilySearch through Web Search
UPDATE: The IE11 notice no longer appears in FTM 2017 after updating to version ...
Getting a Replacement Download for FTM 2017
This article is for any users who have purchased FTM 2017, and find themselves i...
Guide to Replacing the FTM 2017 Mac Installer on the USB
A small number of Software MacKiev customers have reported an "invalid checksum"...
Guide to Updating the FTM 2014.1 USB Drive to FTM 2017
Many Software MacKiev customers have purchased a backup USB drive for FTM 2014.1...
Guide to Updating the FTM 3.1 USB Drive to FTM 2017
Many Software MacKiev customers have purchased a backup USB drive for FTM 3.1, w...
FTM 2017 CO-PILOT PROGRAM
THE CO-PILOT PROGRAM There was one thing about the Test Drive program that we t...
“Format the disk” warning when inserting the FTM USB Drive
Note: This information only applies to users who have installed the Windows 10 C...
NEW TREE SAFETY FEATURES (FTM 2017)
FTM 2017 – NEW TREE SAFETY FEATURES Here are three newly implemented features d...
What's New in Family Tree Maker 2017?
What new features and changes are there in Family Tree Maker 2017? Faster, S...
GETTING READY FOR FAMILYSYNC® 101
One of the things that may take some getting used to in using FamilySync instead...
How to Compact and Back Up a Linked Tree
HOW TO COMPACT AND BACK UP A LINKED TREE Whether you are getting ready to updat...
FTM 2017 Feature - Color Coding for the Rest of Us
FTM 2017 FEATURES COLOR CODING FOR THE REST OF US We hope you'll like our eleg...
FTM 2017 Feature - Recovering Old Faded Photos the Easy Way
FTM 2017 - PHOTO DARKROOM™ RECOVERING OLD FADED PHOTOS THE EASY WAY Go fin...

Support Stories

FTM 2019

FTM 2017

FTM 2014.1, 3.1 and Older

Couldn’t find the answer you needed? Click here for further assistance.
© 2022 The Software MacKiev Company. Family Tree Maker and FamilySync are registered trademarks of The Software MacKiev Company. Ancestry.com and TreeSync are registered trademarks of Ancestry.com Operations, Inc. All other trademarks are the property of their respective owners.