Whether you have ordered FTM 2024 or are eligible for a free copy, please follow the instructions below to download and install the new edition.
CONTENTS:
Picking up download links at the Upgrade Center
PICKING UP DOWNLOAD LINKS AT THE UPGRADE CENTER
NOTE: These steps are for customers who do not yet have download links for FTM 2024, such as those who pre-ordered FTM 2024 before it was released, or were eligible to receive it for free. If you purchased FTM 2024 after it was released, you should have received download links immediately, and you can skip to the Downloading and Installing section.
To get started, refer to the email account you used to order FTM 2024 and look for an email with the subject line "FTM 2024 HAS ARRIVED!". Remember to check your junk or spam folders if you don't see it in your inbox. That email has personalized links that will lead you to the FTM 2024 Upgrade Center.
If you can't find your personalized email, click here to go directly to the Upgrade Center.
Once you're at the FTM 2024 Upgrade Center, fill out the form, then click the Send button.
- If you've typed in your information correctly, you will see a short message saying "THANKS FOR YOUR PURCHASE OF FTM 2024". Click the Continue button to proceed.
On the next page, you will see three options for FTM 2024: Download, DVD + Download, and USB + Download. The Download option is already included in your order, but you can also add a DVD or a USB drive. Choose the option you prefer and click NEXT.
On the next screen, you will see an optional Family Pack license. You can read about the Family Pack by clicking SHOW DETAILS.
After clicking NEXT, you will be taken to the Family Tree Maker Gift Center. You're welcome to look through the offers we have available and choose any that you wish to add to your order. Click NEXT to proceed through the gift center. When you get to the order page, click the Order Now button.
Fill in your order details on the next page, and click Next.
- Make sure you click the Complete Order button on the page with your order summary. The next page will have download links for FTM 2024 (both Windows and Mac) that you can click to start downloading the installer. You'll also receive the download links via email. Click on the link that matches your operating system and move on to the next section - Downloading and Installing.
IMPORTANT: The FTM 2024 installer will remain on your computer after installation. Please make sure that you run the FTM 2024 program from its new icon after you install (shown in step 2).
1. Once you've purchased FTM 2024, or gone through the FTM 2024 Upgrade Center to confirm your pre-order or free upgrade, you should receive download links on-screen in your browser, as well as by email. Find the link that matches your operating system (Windows or Mac), and click on that link to download the installer file.
2. Once you have downloaded the installer file completely, double-click it and follow the on-screen instructions. As soon as the installation process is finished you will see a new icon for FTM 2024*:
*(on Windows it should be located on your desktop by default)
*(on Mac it should be located in the Dock or under the Applications folder by default)