FTM 2024 - Update to Version 25.0.2
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About the 25.0.2 Update
BEFORE You Update
Getting the Updater
FAQ
ABOUT THE 25.0.2 UPDATE
This is an important update for all FTM 2024 users. It contains critical fixes and enhancements, improving overall stability, as well as new statistics panels in the Connect workspace.
WHO SHOULD GET THIS UPDATE?
This update is recommended for all users of FTM 2024.
BEFORE YOU UPDATE
- Make sure FTM 2024 is installed. The updater will look for any of the previous FTM 2024 versions before running.
- Sync your trees. If you have been syncing successfully in FTM 2024, sync one more time before running the update.
- Compact and Back up your trees. If you have not already done so, compact your trees (Tools > Compact File) and make manual backups (File>Backup, making sure the Media and Restore Sync boxes are checked). If you need detailed instructions for backing up your tree please click here.
GETTING THE UPDATER
We have been sending out email notifications to those signed up for our newsletter, including information about the update and a link to the Update Center, where you can download it for free. If you haven't signed up for our newsletter yet, we would strongly encourage you to do so - click here for more details.
If you haven't received a recent newsletter from us or can't find it in your email, you can also click here to go to the Update Center directly instead.
Follow the on-screen instructions in the Update Center all the way through to the end to get your free download links. After downloading the updater, you will need to close FTM 2024 and run the updater itself. Step-by-step instructions for picking up download links and running the updater can be found here:
FAQ
UPDATING
Q: How can I tell if the update was successful?
A: Check that build 181 appears in the About box by selecting About Family Tree Maker from the Help menu (on Windows) or the Family Tree Maker 2024 menu (on Mac).
Q: After downloading, the About box still shows an older build. What to do?
A: After you download the updater file, you still need to run it to update your copy of FTM 2024 to version 25.0.1. If on-screen instructions do not appear, try double-clicking the file you downloaded.
Q: I downloaded the updater but can't find it. What should I be looking for?
A: Here are the file names and file sizes:
Windows
File name: FTM2024Updater1.exe
Size: 727 MB
Mac
File name: FTM2024Updater1.dmg
Size: 309 MB
Q: Not all my trees are listed in the Plan workspace after updating. What to do?
A: Open the trees that are not listed one by one to add them back again (File->Open).
PLUGINS
Q: Do I need to do anything to get Charting Companion to work in FTM 2024 after the update?
A: Charting Companion should continue to show up in Plugins as usual after applying the 25.0.2 update. However, if you run into any problems, try reinstalling the plugin. If you need additional troubleshooting help for Charting Companion please click here.
Q: Do I need to do anything to get Family Book Creator to work in FTM 2024 after the update?
A: Family Book Creator should continue to show up in Plugins as usual after applying the 25.0.2 update. However, if you run into any problems, try reinstalling the plugin. If you need additional troubleshooting help for Family Book Creator please click here.
OTHER QUESTIONS
Q: Will my tree files from earlier versions of FTM be converted when I open them in 25.0.2?
A: If you are opening a tree file from FTM 2019 for the first time in 25.0.2, then yes, the files will be converted to an updated format. Any trees already opened in FTM 2024 25.0.0 (the original release) will not be converted again in 25.0.2.
Q: What do I do if I run into issues with the 25.0.2 update?
A: If you have questions about the update that are not answered in this article, please come to Live Chat. Agents are available 24/7 ready to assist you. Click here for an article with a direct link to chat.