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Family Tree Maker News, Offers and Other Emails

The best place to get Family Tree Maker news and special offers is through our official newsletter.  Simply sign up at www.familytreemaker.com - start at "Click here for NEWS" (or "Mailing List" on the green menu bar) and fill out the form that pops up.

If you're expecting an email from us but haven't seen it, make sure you're checking the email you used when you signed up for our newsletter, made a purchase, or provided in live chat.  Look in your junk and spam folders to make sure the email didn't get flagged incorrectly.

An excellent way to make sure you don't miss any of our emails is to add email addresses we use to your Contacts and Safe Sender list.  Instructions on how to do so for your email provider should be available through their on-site or in-program help.  We recommend that you add the email addresses listed below to ensure you're not missing any of our communications.

Key email addresses and their purpose:

  • Newsletters and special offers:
    • ftm-news @ mackiev.com
  • Live chat transcripts and support emails:
    • familytreemaker @ mackiev.com
  • Order-related emails, download links and support:
    • mailer @ fastspring.com
    • service @ mackiev.com
    • ftm-orders @ mackiev.com

IMPORTANT: if you need support for any reason, we're glad to help, but please don't email us directly.  The quickest and most effective way to get help is through live chat - available 24/7 with no wait.

If you've done all of these things and are still concerned that you're not receiving our emails, please click here to come to live chat and work with an agent directly so we can help sort it out.

Couldn’t find the answer you needed? Click here for further assistance.