Home > Free Update 24.2.2 for FTM 2019

Free Update 24.2.2 for FTM 2019

FTM 2019 - Update to Version 24.2.2

About the 24.2.2 Update
BEFORE You Update
Getting the Updater



This is an important update for all FTM 2019 users, incorporating essential modifications in Family Tree Maker’s FamilySync technology needed to accommodate changes on Ancestry’s side and return to green sync weather.  Developed together with Ancestry engineers, this update also improves the speed and reliability of syncing, uploading and downloading for FTM 2019 users who keep in sync with Ancestry trees. Once you've installed the update, the sync status will change from orange to green.

This update also resolves an issue with signing in to Ancestry on macOS 10.14-10.15. You can now reliably sign in successfully on these systems.

The 24.2.2 update also includes all of the many features and fixes that were released in the previous updates.



This update is recommended for all users of FTM 2019. It contains important updates for:

  • Syncing with Ancestry
  • Ancestry Login on macOS 10.14-10.15



  1. Make sure FTM 2019 is installed. The updater will look for any of the previous FTM 2019 versions before running.
  2. Sync your trees. If you have been syncing successfully in FTM 2019, sync one more time before running the update.  If you're upgrading from FTM 2017 and have been waiting for green weather to sync, you can skip this step.
  3. Compact and Back up your trees. If you have not already done so, compact your trees (Tools > Compact File) and make manual backups (File>Backup, making sure the Media and Restore Sync boxes are checked). If you need detailed instructions for backing up your tree please click here.



There are a few ways to get the free 24.2.2 update:

  • Email notifications.  We recently sent out email update notifications to anyone who had already installed and registered FTM 2019, including information about the update and a link to the Update Center, where you can download it for free.
  • Now that we have sent out all of the email notifications you can also click here to go to the Update Center directly.

Follow the on-screen instructions in the Update Center all the way through to the end to get your free download links.  After downloading the updater, you will need to close FTM 2019 and run the updater itself.  Step-by-step instructions for picking up download links and running the updater can be found here:




Q: After updating to 24.2.2, when I go to sync I'm seeing a large number of changes that I don't remember making, is something wrong?

A: No need to worry!  With the 24.1 and 24.2 updates there were some improvements in the sync process, and the changes you're seeing are minor and meant to ensure your FTM and Ancestry trees are fully in sync.  You should not notice any major changes to your tree, and can review the details in the Sync Change Log.


Q: How can I tell if the update was successful?

A: Check that build 560 appears in the About box by selecting About Family Tree Maker from the Help menu (on Windows) or the Family Tree Maker 2019 menu (on Mac).


Q: After downloading, the About box still shows an older build.  What to do?

A: After you download the updater file, you still need to run it to update your copy of FTM 2019 to version 24.2.2.  If on screen instructions do not appear, try double-clicking the file you downloaded.


Q: I downloaded the updater but can't find it.  What should I be looking for?

A: Here are the file names and file sizes:


File name: FTM2019Updater05.exe
Size: 875 MB


File name: FTM2019Updater05.dmg
Size: 376 MB


Q: Not all my trees are listed in the Plan workspace after updating. What to do?

A: Open the trees that are not listed one by one to add them back again (File->Open).



Q:  Do I need to do anything to get Charting Companion 7 to work in FTM 2019 after the update?

A: Charting Companion 7 should continue to show up in Plugins as usual after applying the 24.2.2 update.  However, if you run into any problems, try reinstalling the plugin.  If you need additional troubleshooting help for Charting Companion 7 please click here.


Q: Do I need to do anything to get Family Book Creator to work in FTM 2019 after the update?

A: Family Book Creator should continue to show up in Plugins as usual after applying the 24.2.2 update.  However, if you run into any problems, try reinstalling the plugin.  If you need additional troubleshooting help for Family Book Creator please click here.



Q: Will my files from earlier versions of FTM 2019 be converted again?

A: The files will be converted to an updated format in 24.2.2 only if you update from 24.0 or 24.0.1.  If you have a later version of FTM 2019, the files will not be converted again after updating to 24.2.2.


Q: What do I do if I run into issues with the 24.2.2 update?

A: If you have questions about the update that are not answered in this article, please come to Live Chat.  Agents are available 24/7 ready to assist you.  Click here for an article with a direct link to chat.

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