Once you've downloaded the free updater for FTM 2019, you may want help to make sure you're applying it properly. The following steps will guide you through the process.
Troubleshooting Error Messages
RUNNING THE WINDOWS FTM 2019 UPDATER
File name for Windows updater: FTM2019Updater05.exe
File size: 875 MB
- Please make sure you've downloaded the 24.2.2 update itself - click here if you need instructions.
- After you double-click the downloaded updater, you may see a Windows system message asking for your approval. After you give your approval, or if this message does not appear, you should see a screen confirming whether you have made backups:
- Once you've confirmed that you've made backups, you'll be guided through the FTM 2019 Setup Wizard. Simply follow the on-screen prompts, as you see in this example:
- After you've clicked Finish, you should be all set. To confirm that the update was applied successfully, open up FTM 2019, go to the Help menu, and click About. You should see both the version and build numbers updated to version 24.2.2 build 560.
RUNNING THE MAC FTM 2019 UPDATER
File name for Mac updater: FTM2019Updater05.dmg
File size: 376 MB
- Please make sure you've downloaded the 24.2.2 update itself - click here if you need instructions.
- After you've double-clicked the downloaded updater, you'll be guided through the Family Tree Maker 2019 Updater. Simply follow the on-screen prompts, as you see in this example:
- After the progress bar for the update finishes, you should be all set. To confirm that the update was applied successfully, go to the Family Tree Maker 2019 application menu and click About. You should see both the version and build numbers updated to version 24.2.2 build 560.
TROUBLESHOOTING
WINDOWS ERROR MESSAGES
- You're up to date! - Likely you've already successfully applied the 24.2.2 update. Please go to the Help menu, click About, and confirm that it is version 24.2.2 build 560.
- File in Use - There may be a message that prompts you to close FTM 2019 and run the updater again. Simply close FTM 2019 from the X in the upper-right corner or from the File menu, then click to install the updater again.
- If you still have difficulties applying the update or see any other error messages, please click here to come to live chat so we can assist you.
MAC ERROR MESSAGES
- You're up to date! - Likely you've already successfully applied the 24.2.2 update. Please go to the Family Tree Maker 2019 menu, click About, and confirm that it is version 24.2.2 build 560.
- If you still have difficulties applying the update or see any other error messages, please click here to come to live chat so we can assist you.