Home > How to Pick Up your Copy of FTM 2019

How to Pick Up your Copy of FTM 2019

IMPORTANT: Our servers were briefly overloaded due to the high demand for FTM 2019 downloads, but we've since fixed the problem.  If you are picking up your download links and encounter an error, please come to live chat so we can look into it with you.


IMPORTANT NOTE: We are sending out emails in waves to those who pre-ordered FTM 2019.  If you have not yet received your email, it's possible it hasn't gone out yet - please be patient until it arrives and look for the subject line "YOUR FTM 2019 DOWNLOAD IS READY!"  To make sure you are receiving our emails, please click here for an article with helpful information.



Picking up download links at the Upgrade Center

Downloading and Installing



NOTE: These steps are for customers who do not yet have download links for FTM 2019, such as those who pre-ordered FTM 2019 before it was released, or were eligible to receive it for free.  If you purchased FTM 2019 after it was released, you should have received download links immediately, and you can skip to the Downloading and Installing section.

  1. To get started, click the link in your email to go to the FTM 2019 Upgrade Center.  Fill out the form, then click the Verify User button.

    REMINDER: If you have not yet received the email with the subject line "YOUR FTM 2019 DOWNLOAD IS READY!", please be patient, emails are going out in waves and it will take some time to get through the entire list.
  2. If you've typed in your information correctly, you will see a short message saying "THANKS FOR YOUR PURCHASE OF FTM 2019".  Click the Continue button to proceed.
  3. On the next page, you will see three options for FTM 2019: Download, DVD + Download, and USB + Download. The Download option is already included in your order, but you can also add a DVD or a USB drive.  Choose the option you prefer and click NEXT
  4. On the next screen, you will see an optional Family Pack license. You can read about the Family Pack by clicking SHOW DETAILS.
  5. After clicking NEXT, you will be taken to the Family Tree Maker Gift Center. You're welcome to look through the offers we have available and choose any that you wish to add to your order. Click NEXT to proceed through the gift center. When you get to the order page, click the Order Now button.
  6. Fill in your order details on the next page, and click NEXT.
  7. Make sure you click the Complete Order button on the page with your order summary.  The next page will have download links for FTM 2019 (both Windows and Mac) that you can click to start downloading the installer. You'll also receive the download links via email.  Click on the link that matches your operating system and move on to the next section - Downloading and Installing.



IMPORTANT: The FTM 2019 installer will remain on your computer after installation.  Please make sure that you run the FTM 2019 program from its new icon after you install (shown in step 2).

1. Once you've purchased FTM 2019, or gone through the FTM 2019 Upgrade Center to confirm your pre-order or free upgrade, you should receive download links on-screen in your browser, as well as by email.  Find the link that matches your operating system (Windows or Mac), and click on that link to download the installer file.

2. Once you have downloaded the installer file completely, double-click it and follow the on-screen instructions. As soon as the installation process is finished you will see a new icon for FTM 2019*:

*(on Windows it should be located on your desktop by default)
*(on Mac it should be located in the Dock or under the Applications folder by default)

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