Home > How to pick up your copy of FTM 2017

How to pick up your copy of FTM 2017

Whether you have ordered FTM 2017 or are eligible for a free copy, please follow the instructions below to download and install the new edition.

IMPORTANT: the images in the following steps are examples and are not the actual forms - make sure you are following along in a separate browser tab or window from the link in the email you received.

CONTENTS:

Picking up your copy at the Upgrade Center

Downloading and Installing

 

PICKING UP YOUR COPY AT THE UPGRADE CENTER

NOTE: These steps are for customers who pre-ordered FTM 2017 before it was released, or were eligible to receive it for free.  If you purchased FTM 2017 after it was released, you should have received download links immediately, and you can skip to the Downloading and Installing section.

1. You should have received an email from us with the subject "YOUR FTM 2017 DOWNLOAD IS READY!", which has a link to click on in the PICKING UP YOUR COPY section near the end.  If you didn't get the email or can't find the link, click here instead.

This link will take you to the FTM 2017 Upgrade Center.  Fill out the form, then click the Verify User button, like you see in this example:

2. If you've typed in your information correctly, you will see a short message saying "You may download an upgrade to FTM 2017 for free." Click the Continue button to proceed.

3. On the next page, you will see three options for FTM 2017: Download, DVD + Download, and USB + Download. The Download option is already included in your order, but you can also add a DVD or a USB drive.

Choose the option you prefer and click NEXT. 

4. On the next screen, you will see an optional Family Pack license. You can read about the Family Pack by clicking SHOW DETAILS.

5. After clicking NEXT, you will be taken to the Family Tree Maker Gift Center. You're welcome to look through the offers we have available and choose any that you wish to add to your order. Click NEXT to proceed through the gift center. When you get to the order page, click the Order Now button:

6. Fill in your order details on the next page, and click NEXT:

7. Make sure you click the Complete Order button on the page with your order summary.  The next page will have download links for FTM 2017 (both Windows and Mac) that you can click to start downloading the installer. You'll also receive the download links via email.  Click on the link that matches your operating system and move on to the next section - Downloading and Installing.

DOWNLOADING AND INSTALLING

1. Once you've purchased FTM 2017, or gone through the FTM 2017 Upgrade Center to confirm your pre-order or free upgrade, you should receive download links on-screen in your browser, as well as by email.  Find the link that matches your operating system (Windows or Mac), and click on that link to download the installer file.

File name for Windows FTM 2017 installer: FTM2017.exe
Size: 619.39 MB
Icon:

File name for Mac FTM 2017 installer: FTM2017Mac.dmg
Size: 642.89 MB

2. Once you have downloaded the installer file completely, double-click it and follow the on-screen instructions. As soon as the installation process is finished you will see a new icon for FTM 2017*:

*(on Windows it should be located on your desktop by default)
*(on Mac it should be located in the Dock or under the Applications folder by default)

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