Home > FTM 2019 FAQ

FTM 2019 FAQ

Family Tree Maker 2019 was launched on September 28, 2019.  If you have questions about the release, you've come to the right place!



Purchasing FTM 2019

Family Packs and Plugins

Getting Ready for FTM 2019



Q: How can I purchase FTM 2019?

A: If you're completely new to Family Tree Maker and haven't owned a previous edition, you can find more information including our online store at www.familytreemaker.com.

If you're upgrading from FTM 2017 or an earlier edition of Family Tree Maker, we have upgrade discounts available.  If you're already on our mailing list, you may have received emails from us with links to upgrade offers.

If you haven't yet signed up or can't find the email, simply sign up for our newsletter on www.familytreemaker.com and you'll get an email back shortly after with more information.  You should also click here for important information on how to make sure you're receiving our emails.


Q: Do I need to buy a DVD or USB version, or just the download?

A: The backup DVD and USB are optional add-ons and not stricly necessary - they're useful if you prefer to install from physical media, or to have on hand to easily reinstall if you need to.  The USB also contains about 14 GB of free space for file transfer and/or storage.


Q: When will the mobile app be released?

A: Both the Android and iOS versions of Family Tree Maker Connect are now available!  See Using the Family Tree Maker Connect App for more details.  You can click here to find it on Google Play or click here to find it in the iOS app store.


Q: Will there be an updated Companion Guide for the version 24.2.2 update of FTM 2019 and will it be available in a spiral version? 

A: Yes! And you can pre-order a printed copy of the Companion Guide fully updated for version 24.2.2 when you pick up your copy of the version 24.2 updater in the FTM 2019 Update Center. Your choice, spiral or regular binding. 



Q: Do I need a Family Pack license?

A: Only if a) there's more than one computer in your home, AND b) there's more than one FTM 2019 user there.  So for example, if you are the only FTM 2019 user in your home, you can have it on both your desktop computer and your laptop and do not need a Family Pack license.


Q: I already have a Family Pack license for a previous edition.  Do I need to buy a new one for FTM 2019?

A: Yes, assuming you want to install and use FTM 2019 on all of the computers in your home.


Q: Are Charting Companion and Family Book Creator updated to work with FTM 2019?

A: Yes, both plugins have updates available from their publishers.  If you've recently purchased either plugin, your download links should be for the most updated version.  You can also download the latest versions from the publishers' websites.  For more information about the plugins, click here for Charting Companion and click here for Family Book Creator.



Q: Is there anything I should do to get ready before installing FTM 2019?

A: It's a good best practice before any update or upgrade to a new edition to make fresh full backups of your trees first.  For more detailed instructions, please click here.


Q: How can I learn to use the new features of FTM 2019?

A: There is a new Companion Guide in digital PDF format in the Help menu within FTM 2019. We’ve added a special symbol to identify new features and enhancements in this edition so you can spot them right away. You can also search this support site by topic or keyword, and the most commonly used articles are those listed on the home page.


Q: Will there be a printed book version of the new Companion Guide and will it be available in a spiral version? 

A: Yes! And you can pre-order a copy of the Companion Guide now for 40% off the regular price while we are getting it ready for press. Your choice, spiral or regular binding. Just go to www.familytreemaker.com and click on Family Tree Maker Gift Collection to get started with your pre-order.


Q: What are the system requirements for FTM 2019?  Are there versions available for tablets and phones?

A: FTM 2019 is a desktop application for Windows and Mac computers, with minimum system requirements shown below.  With this new edition, we have also created a separate Family Tree Maker Connect mobile app to use in conjunction with TreeVault Cloud Services, which allows you to view your FTM 2019 anywhere, at any time.

System Requirements for Windows:

- Operating System: Windows 7 and later, including Windows 11
- Hard Disk: 900 MB available disk space
- Memory: 2 GB of RAM (4 GB recommended)
- Display: 1024 x 768 resolution
System Requirements for Mac:

- Operating System: macOS Yosemite (10.10) and later, including macOS Monterey (12)
- Hard Disk: 900 MB available disk space
- Memory: 2 GB of RAM (4 GB recommended)
- Display: 1280 x 800 screen resolution


Q: What are the system requirements for Family Tree Maker Connect?

A: Family Tree Maker Connect requires iOS 12 or later and supports Android 5.1 and up.

Couldn’t find the answer you needed? Click here for further assistance.