Home > Getting a Replacement Download for FTM 2017

Getting a Replacement Download for FTM 2017

This article is for any users who have purchased FTM 2017, and find themselves in need of new download links.  This could be if you have lost the original email we sent you when you made your purchase, if the download links in your purchase email are no longer active, or if you don't have a copy of the downloaded installer itself.

If you pre-ordered FTM 2017 and never received download links, or purchased FTM 2014.1 for Windows or FTM 3.1 for Mac from Software MacKiev and may be eligible to receive FTM 2017 for free, please click this link for instructions on how to get links through the Upgrade Center instead.

 

IMPORTANT: the images in the following steps are examples and are not the actual forms - make sure you are following along in a separate browser window.

CONTENTS:

Picking up download links at the Replacement Center

Downloading and Installing

 

PICKING UP DOWNLOAD LINKS AT THE REPLACEMENT CENTER

1. To get started, click here to go to the FTM 2017 Replacement Center.  Fill out the form, then click the Verify User button, like you see in this example:

2. If you've typed in your information correctly, you will see a short message saying "You may download your FTM 2017 copy for free. " Click the Continue button to proceed.

3. On the next page, you will see three options for FTM 2017: DownloadDVD + Download, and USB + Download. The Download option is already included in your order, but you can also add a DVD or a USB drive.

Choose the option you prefer and click NEXT. 

4. On the next screen, you will see an optional Family Pack license. You can read about the Family Pack by clicking SHOW DETAILS.

5. After clicking NEXT, you will be taken to the Family Tree Maker Gift Collection.  As you'll see on-screen, you may wonder how it is that we can provide free updates and support for FTM 2017 - we have several special offers for FTM users that may help you in your research, which also help to fund ongoing development.  Click NEXT to continue through each page of the gift collection.  When you get to the order page, click the Order Now button:

6. Fill in your order details on the next page, and click NEXT:

7. Make sure you click the Complete Order button on the page with your order summary.  The next page will have download links for FTM 2017 (both Windows and Mac) that you can click to start downloading the installer. You'll also receive the download links via email.  Click on the link that matches your operating system and move on to the next section - Downloading and Installing.

DOWNLOADING AND INSTALLING

IMPORTANT: The FTM 2017 installer will remain on your computer after installation.  Please make sure that you run the FTM 2017 program from its new icon after you install (shown in step 2).

1. Once you've purchased FTM 2017, or gone through the FTM 2017 Upgrade Center to confirm your pre-order or free upgrade, you should receive download links on-screen in your browser, as well as by email.  Find the link that matches your operating system (Windows or Mac), and click on that link to download the installer file.

File name for Windows FTM 2017 installer: FTM2017.exe
Size: 619.39 MB
Icon:

File name for Mac FTM 2017 installer: FTM2017Mac.dmg
Size: 642.89 MB

2. Once you have downloaded the installer file completely, double-click it and follow the on-screen instructions. As soon as the installation process is finished you will see a new icon for FTM 2017*:

*(on Windows it should be located on your desktop by default)
*(on Mac it should be located in the Dock or under the Applications folder by default)

Couldn’t find the answer you needed? Click here for further assistance.