FTM 2019 - Update to Version 24.2
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Version History
About the 24.2 Update
BEFORE You Update
Getting the Updater
FAQ
VERSION HISTORY - FTM 2019
- OCT 2019 – Version 24.0 (Build 230) – Original Release
- NOV 2019 – Version 24.0.1 (Build 252) – First Free Update
- AUG 2022 – Version 24.1 (Build 520) – Second Free Update
- FEB 2023 – Version 24.2 (Build 532) – Third Free Update
- MAR 2023 – Version 24.2.1 (Build 537) – Third Free Update as a new build with an additional Windows-only fix for a small number of users. Click here for more information.
ABOUT THE 24.2 UPDATE
This free update patch for FTM 2019 contains important fixes and enhancements in many areas across Family Tree Maker, including sync with Ancestry and FamilySearch browsing. In addition to bug fixes, we've added a new Managing Relationships Tool that allows you to edit multiple relationships easily.
The 24.2 update also includes new key bug fixes and all of the many features and fixes that were released in the 24.0.1 and 24.1 updates.
WHO SHOULD GET THIS UPDATE?
This update is recommended for all users of FTM 2019. It contains important updates for:
- Syncing with Ancestry
- Using any FamilySearch features
- TreeVault Antenna trees
- Other important fixes
BEFORE YOU UPDATE
- Make sure FTM 2019 is installed. The updater will look for FTM 2019 version 24.0 (build 230), version 24.0.1 (build 252) or version 24.1 (build 520) before running.
- Sync your trees. If you have been syncing successfully in FTM 2019, sync one more time before running the update. If you're upgrading from FTM 2017 and have been waiting for green weather to sync, you can skip this step.
- Compact and Back up your trees. If you have not already done so, compact your trees (Tools > Compact File) and make manual backups (File>Backup, making sure the Media and Restore Sync boxes are checked). If you need detailed instructions for backing up your tree please click here.
GETTING THE UPDATER
There are a few ways to get the free 24.2 update:
- Email notifications. We recently sent out email update notifications to anyone who had already installed and registered FTM 2019, including information about the update and a link to the Update Center, where you can download it for free.
- Update Center. If you aren't sure if you received the email notification or can't find the email, click here to go directly to the Update Center.
Follow the on-screen instructions in the Update Center all the way through to the end to get your free download links. After downloading the updater, you will need to close FTM 2019 and run the updater itself. Step-by-step instructions for picking up download links and running the updater can be found here:
FAQ
UPDATING
Q: After updating to 24.2, when I go to sync I'm seeing a large number of changes that I don't remember making, is something wrong?
A: No need to worry! With the 24.1 and 24.2 updates there have been some improvements in the sync process, and the changes you're seeing are minor and meant to ensure your FTM and Ancestry trees are fully in sync. You should not notice any major changes to your tree, and can review the details in the Sync Change Log.
Q: How can I tell if the update was successful?
A: Check that build 532 appears in the About box by selecting About Family Tree Maker from the Help menu (on Windows) or the Family Tree Maker 2019 menu (on Mac).
Q: After downloading, the About box still shows an older build. What to do?
A: After you download the updater file, you still need to run it to update your copy of FTM 2019 to version 24.2. If on screen instructions do not appear, try double-clicking the file you downloaded.
Q: I downloaded the updater but can't find it. What should I be looking for?
A: Here are the file names and file sizes:
Windows
File name: FTM2019Updater03.exe
Size: 866 MB
Mac
File name: FTM2019Updater03.dmg
Size: 340 MB
Q: Not all my trees are listed in the Plan workspace after updating. What to do?
A: Open the trees that are not listed one by one to add them back again (File->Open).
PLUGINS
Q: Do I need to do anything to get Charting Companion 7 to work in FTM 2019 after the update?
A: Charting Companion 7 should continue to show up in Plugins as usual after applying the 24.2 update. However, if you run into any problems, try reinstalling the plugin. If you need additional troubleshooting help for Charting Companion 7 please click here.
Q: Do I need to do anything to get Family Book Creator to work in FTM 2019 after the update?
A: Family Book Creator should continue to show up in Plugins as usual after applying the 24.2 update. However, if you run into any problems, try reinstalling the plugin. If you need additional troubleshooting help for Family Book Creator please click here.
OTHER QUESTIONS
Q: Will my FTM 2019 24.0, 24.0.1 or 24.1 files be converted again?
A: If you update from 24.1 to 24.2 your files will not be updated. The files will be converted to an updated format in 24.2 only if you update from 24.0 or 24.0.1.
Q: What do I do if I run into issues with the 24.2 update?
A: If you have questions about the update that are not answered in this article, please come to Live Chat. Agents are available 24/7 ready to assist you. Click here for an article with a direct link to chat.