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Using the Emergency Tree™ Restore Service

Should some unexpected calamity befall your computer and your FTM Source tree be irrecoverably lost, remember that in your TreeVault® Antenna tree you always have an up-to-date copy of your Source tree for emergency recovery, so you can restore your FTM tree from the Antenna tree. The restored Source tree and the Antenna tree will be linked, and any changes you make to the restored Source tree will be applied to the Antenna tree.

Note: Because your Antenna tree contains only the tree data and not your media files, you should consider a strategy for backing up the tree’s media folder. See the Backing Up Your Media section below for more details.

This article discusses the following topics:

Using the Emergency Tree Restore Service for Mac

Using the Emergency Tree Restore Service for Windows

Backing Up Your Media

 

Using the Emergency Tree Restore Service for Mac
 

  1. Install FTM 2019 on your computer.
     
  2. Chose Connect to TreeVault Cloud Services from the Family Tree Maker 2019 menu and log in to your TreeVault account.
     
  3. Go to the Plan workspace.
     
  4. On the New Tree tab, click Emergency Tree Restore from TreeVault
  5. Click My Hard Drive Crashed.


    Note: If you have deleted your Source tree by accident, or it was lost by some reason other than computer or hard drive crash, consider clicking Deleted My Tree By Accident or Other Reason to go to Live Chat and get help with restoring your tree.
  6. Click Download Tree to see the information about your Antenna tree.
  7. Click Download Tree again to confirm the restore action.
  8. In the dialog that appears, select the location where you want the restored tree file to be saved and enter a name for it.
     
  9. Click Save. Restoration of the tree begins. When the process is complete, the restored tree opens in FTM.
     
  10. Copy your backup of the tree’s media folder from wherever you keep it to the folder in which you chose to save the restored tree in step 8. If your media item thumbnails don't appear on the Media workspace, use Family Tree Maker’s Find Missing Media tool to relink the media to your tree. See Using the Find Missing Media Tool for more information.

The restored FTM Source tree will be linked to your Antenna tree. Only changes to this new Source tree will be applied to the Antenna tree; if you had another FTM tree linked to this Antenna tree, it will be unlinked.

 

Using the Emergency Tree Restore Service for Windows

  1. Install FTM 2019 on your computer.
     
  2. Chose Connect to TreeVault Cloud Services from the Help menu and log in to your TreeVault account.
     
  3. Go to the Plan workspace.
     
  4. On the New Tree tab, click Emergency Tree Restore from TreeVault.
  5. Click My Hard Drive Crashed.


    Note: If you have deleted your Source tree by accident, or it was lost by some reason other than computer or hard drive crash, consider clicking Deleted My Tree By Accident or Other Reason to go to Live Chat and get help with restoring your tree.
  6. Click Download Tree to see the information about your Antenna tree.
  7. Click Download Tree again to confirm the restore action.
  8. In the dialog that appears, select the location where you want the restored tree file to be saved and enter a name for it.
     
  9. Click Save. Restoration of the tree begins. When the process is complete, the restored tree opens in FTM.
     
  10. Copy your backup of the tree’s media folder from wherever you keep it to the folder in which you chose to save the restored tree in step 8. If your media item thumbnails don't appear on the Media workspace, use Family Tree Maker’s Find Missing Media tool to relink the media to your tree. See Using the Find Missing Media Tool for more information.

The restored FTM Source tree will be linked to your Antenna tree. Only changes to this new Source tree will be applied to the Antenna tree; if you had another FTM tree linked to this Antenna tree, it will be unlinked.

 

Backing Up your Media

Your Antenna tree contains all of the Source tree’s data but not the media files. Therefore you should consider a strategy for backing up the tree’s media folder. Your tree’s media files are usually stored in this folder, which has the same name as your tree but with the word “Media” added (so, for example, if your tree’s name is “Smith Tree”, the media folder will be named “Smith Tree Media”). The media folder can be found in the same location as your tree file, which by default is the Family Tree Maker folder located in your Documents folder.

It's also possible that some or all of your tree's media files are not stored directly in the tree's media folder but are just linked to the tree from different locations on your computer. Therefore, before you back up the folder, you should make sure that it contains a copy of each media file used in the tree.

There are a number of different options available to you for backing up your media. For example, you may want to store the media folder with a commercial file hosting service, make a copy of it on a flash drive and keep that in a safe place, or include your media with your Ancestry tree. For more information on keeping your FTM Source tree media folder backed up in the cloud, click here.

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