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FTM 2019 - LAUNCH FAQ

Family Tree Maker 2019 was launched on September 28, 2019.  If you have questions about the release, you've come to the right place!

 

FREQUENTLY ASKED QUESTIONS

Purchasing FTM 2019

Picking Up your Copy

Family Packs and Plugins

Getting Ready for FTM 2019

 

PURCHASING FTM 2019

Q: How can I purchase FTM 2019?

A: If you're completely new to Family Tree Maker and haven't owned a previous edition, you can find more information including our online store at www.familytreemaker.com.

If you're upgrading from FTM 2017 or an earlier edition of Family Tree Maker, we have upgrade discounts available.  If you're already on our mailing list, you may have received an email from us with the subject line "HAPPY BIRTHDAY - FAMILY TREE MAKER 30TH!" which contains links to the offers.

If you haven't yet signed up or can't find the email, simply sign up for our newsletter on www.familytreemaker.com and you'll get an email back shortly after with more information.  You should also click here for important information on how to make sure you're receiving our emails.

 

Q: Do I need to buy a DVD or USB version, or just the download?

A: The backup DVD and USB are optional add-ons and not stricly necessary - they're useful if you prefer to install from physical media, or to have on hand to easily reinstall if you need to.  The USB also contains about 14 GB of free space for file transfer and/or storage.

 

PICKING UP YOUR COPY

Q: How will I get my pre-ordered copy?

A: We have sent out email notifications to those who pre-ordered FTM 2019 with instructions on how to pick up your download.  Please check your inbox, as well as spam/junk folders, for the email you used when you pre-ordered the software.  Look for an email with the subject line "YOUR FTM 2019 DOWNLOAD IS READY!".

Also, we strongly recommend that you follow our recommendations on how to ensure you receive newsletters and other mailings from us.  Please click here for more information.

If you're unable to find your notification email, please click here to go straight to the Upgrade Center to pick up your download links.

 

Q: When will the mobile app be released?

A: Both he Android and iOS versions of FTM Connect are now available!  See Using the FTM Connect™ App for more detail.  You can click here to find it on Google Play or click here to find it in the iOS app store.

 

FAMILY PACKS AND PLUGINS

Q: Do I need a Family Pack license?

A: Only if a) there's more than one computer in your home, AND b) there's more than one FTM 2019 user there.  So for example, if you are the only FTM 2019 user in your home, you can have it on both your desktop computer and your laptop and do not need a Family Pack license.

 

Q: I already have a Family Pack license for a previous edition.  Do I need to buy a new one for FTM 2019?

A: Yes, assuming you want to install and use FTM 2019 on all of the computers in your home.

 

Q: Are Charting Companion and Family Book Creator updated to work with FTM 2019?

A: Yes, both plugins have updates available from their publishers.  If you've recently purchased either plugin, your download links should be for the most updated version.  You can also download the latest versions from the publishers' websites.  For more information about the plugins, click here for Charting Companion and click here for Family Book Creator.

 

GETTING READY FOR FTM 2019

Q: Is there anything I should do to get ready before installing FTM 2019?

A: It's a good best practice before any update or upgrade to a new edition to make fresh full backups of your trees first.  For more detailed instructions, please click here.

 

Q: How can I learn to use the new features of FTM 2019?

A: There is a new Companion Guide in PDF form in the Help menu within FTM 2019. We’ve added a special symbol to identify new features and enhancements in this edition so you can spot them right away. You can also search this support site for "FTM 2019" to see related article content.

 

Q: Will there be a printed book version of the new Companion Guide and will it be available in a spiral version? 

A: Yes and yes. Sometime before the end of the year. You are able to pre-order a copy at a discount when you pick up your copy of FTM 2019 at the Upgrade Center.

 

Q: What are the system requirements for FTM 2019?  Are there versions available for tablets and phones?

A: FTM 2019 is a desktop application for Windows PCs and Macs, with minimum system requirements shown below.  With this new edition, we have also created a separate FTM Connect mobile app to use in conjunction with TreeVault Cloud Services, which allows you to view your FTM 2019 anywhere, at any time.

System Requirements for Windows:

- Operating System: Windows 7 or later, including Windows 10
- Hard Disk: 900 MB available disk space
- Memory: 2 GB of RAM (4 GB recommended)
- Display: 1024 x 768 resolution
 
System Requirements for Mac:

- Operating System: OS X 10.10 or later, including macOS Mojave 10.14
- Hard Disk: 900 MB available disk space
- Memory: 2 GB of RAM (4 GB recommended)
- Display: 1280 x 800 screen resolution

 

Q: What are the system requirements for FTM Connect?

A: FTM Connect requires iOS 12 or later and supports Android 5.1 and up.

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