Home > Free Update 24.1 for FTM 2019

Free Update 24.1 for FTM 2019

FTM 2019 - Update to Version 24.1

SELECT A TOPIC:
Version History
About the 24.1 Update
BEFORE You Update
Getting the Updater
FAQ

 

VERSION HISTORY - FTM 2019

  • OCT 2019 – Version 24.0  (Build 230) – Original Release
  • NOV 2019 – Version 24.0.1  (Build 252) – First Free Update
  • AUG 2022 – Version 24.1  (Build 520) – Second Free Update

 

ABOUT THE 24.1 UPDATE

This free update patch for FTM 2019 installs important modifications developed together with our data source partners Ancestry and FamilySearch.  Some of these modifications were included in the first free update (24.0.1).  In addition, there are numerous other new features, fixes and enhancements, including essential security, stability and performance updates - click here to learn more.

 

WHO SHOULD GET THIS UPDATE?

This update is recommended for all users of FTM 2019. It contains important updates for:

  • Syncing with Ancestry
  • Using any FamilySearch features 
  • TreeVault Antenna trees
  • Other important fixes

 

BEFORE YOU UPDATE

  1. Make sure FTM 2019 is installed. The updater will look for FTM 2019 version 24.0 (build 230) or version 24.0.1 (build 252) before running.
  2. Sync your trees. If you have been syncing successfully in FTM 2019, sync one more time before running the update.  If you're upgrading from FTM 2017 and have been waiting for green weather to sync, you can skip this step.
  3. Compact and Back up your trees. If you have not already done so, compact your trees (Tools > Compact File) and make manual backups (File>Backup, making sure the Media and Restore Sync boxes are checked). If you need detailed instructions for backing up your tree please click here.

 

GETTING THE UPDATER 

There are a few ways to get the free 24.1 update:

  • Email notifications.  We recently sent out email update notifications to anyone who had already installed and registered FTM 2019, including information about the update and a link to the Update Center, where you can download it for free.
  • Update Center.  If you aren't sure if you received the email notification or can't find the email, click here to go directly to the Update Center.

Follow the on-screen instructions in the Update Center all the way through to the end to get your free download links.  After downloading the updater, you will need to close FTM 2019 and run the updater itself.  Step-by-step instructions for picking up download links and running the updater can be found here:

 

FAQ

UPDATING

Q: How can I tell if the update was successful?

A: Check that build 520 appears in the About box by selecting About Family Tree Maker from the Help menu (on Windows) or the Family Tree Maker 2019 menu (on Mac).

 

Q: After downloading, the About box still shows an older build.  What to do?

A: After you download the updater file, you still need to run it to update your copy of FTM 2019 to version 24.1.  If on screen instructions do not appear, try double-clicking the file you downloaded.

 

Q: I downloaded the updater but can't find it.  What should I be looking for?

A: Here are the file names and file sizes:

     Windows

File name: FTM2019Updater02.exe
Size: 355 MB

     Mac

File name: FTM2019Updater02.dmg
Size: 350 MB

 

Q: Not all my trees are listed in the Plan workspace after updating. What to do?

A: Open the trees that are not listed one by one to add them back again (File->Open).

 

Q: After updating to 24.1, when I go to sync I'm seeing a large number of changes that I don't remember making, is something wrong?

A: No need to worry!  With the 24.1 update there have been some improvements in the sync process, and the changes you're seeing are minor and meant to ensure your FTM and Ancestry trees are fully in sync.  You should not notice any major changes to your tree, and can review the details in the Sync Change Log.

 

PLUGINS

Q:  Do I need to do anything to get Charting Companion 7 to work in FTM 2019 after the update?

A: Charting Companion 7 should continue to show up in Plugins as usual after applying the 24.1 update.  However, if you run into any problems, try reinstalling the plugin.  If you need additional troubleshooting help for Charting Companion 7 please click here.

 

Q: Do I need to do anything to get Family Book Creator to work in FTM 2019 after the update?

A: Family Book Creator should continue to show up in Plugins as usual after applying the 24.1 update.  However, if you run into any problems, try reinstalling the plugin.  If you need additional troubleshooting help for Family Book Creator please click here.

 

OTHER QUESTIONS

Q: Will my FTM 2019 24.0 or 24.0.1 files be converted again?

A: Yes, the files will be converted to an updated format in 24.1.

 

Q: What do I do if I run into issues with the 24.1 update?

A: If you have questions about the update that are not answered in this article, please come to Live Chat.  Agents are available 24/7 ready to assist you.  Click here for an article with a direct link to chat.

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