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Downloading and Running the FTM 2017 Updater

IMPORTANT NOTE: Version 23.2 will be available very soon - please stay tuned!

 

This article explains how you can download and apply the free update for FTM 2017.  If you have questions about the free update, click here for an article that answers many common questions.

To get the free update for FTM 2017, click here to go to the FTM 2017 Update Center.  For step-by-step instructions, refer to the "Downloading and Running the Free Updater" section below.

We recommend that you read and follow the instructions in the "Important Steps before Updating" section before attempting to update. 

Summary and Definitions

Important Steps before Updating

Downloading and Running the Free Updater

 

SUMMARY AND DEFINITIONS

The free update for FTM 2017 comes in the form of an updater, which is different from a full build installer such as the one you used to install FTM 2017 originally.  An updater is much smaller in size because it does not install the full program, but instead makes updates to your existing FTM installation.

Official release of FTM 2017 - July 16, 2017 - version 23.0 (build 343)

FTM 2017 update - February 18, 2018 - version 23.1 (build 480)

File name for Windows FTM 2017 updater: FTM2017Update.exe
Size: 138,835,200 bytes (138.8 MB)
Icon:



File name for Mac FTM 2017 updater: FTM2017Update.dmg 
Size: 269,194,888 bytes (269.2 MB)
Icon: 

Note: Windows and Mac versions of FTM 2017 have different requirements when it comes to updating the application, which is why the Mac updater is larger than the Windows updater. There are no differences in the update itself - the changes made will be the same regardless of whether you're using a Windows PC or a Mac.



IMPORTANT STEPS BEFORE UPDATING

  1. FTM 2017 MUST BE INSTALLED
    Because this is an updater and not a full installer, make sure that the official release version of FTM 2017 (version 23.0 - build 343) is installed before running the updater.  If you need to reinstall FTM 2017, please refer to the email you received after purchasing for download links, or to the downloaded installer file if you saved it.  If you need a replacement for the official release version (23.0 - build 343), click here for instructions on how to pick up your copy.

    Note that the update will not change any of your settings and preferences - those are preserved and will automatically continue post-update.
     
  2. CHECK WHICH BUILD OF FTM 2017 YOU HAVE INSTALLED
    If you've been using FTM 2017 for a while, it's possible that you've already updated previously.  You can easily check by going to the Help menu, then clicking About Family Tree Maker.  You will see a Build number - if it shows 1343 for Windows, or 343 for Mac, then you should continue with these instructions to download and install the updater.  If it shows 1480 for Windows or 480 for Mac, you're all set - you've already applied the update.
     
  3. BACK UP YOUR TREES BEFORE UPDATING
    While we're confident that the update has been tested thoroughly and is safe, it's always a good practice to compact and back up your trees periodically, and we strongly recommend it before an update.

    Simply make sure your trees are synced (if you've chosen to do so), start by compacting them (Tools>Compact File) and then manually back each one up (File>Backup, making sure the Media and Restore Sync boxes are checked).  If you need help compacting and backing up your trees, click here for Windows, or click here for Mac.

 

DOWNLOADING AND RUNNING THE FREE UPDATER

  1. To get started with downloading the FTM 2017 updater click here to go to the FTM 2017 Update Center.
     
  2. Fill out the form, then click the Verify User button, like you see in this example:


     
  3. If you've entered your information correctly, you will see a short message saying "We have found your purchase of FTM 2017."  Click the Continue button to proceed.
     
  4. On the next page, you will see three options for the update: Download, DVD + Download, and USB + Download. The free Download option is selected by default, but you can also add a DVD or a USB drive if you'd like to purchase backup media for FTM 2017.  Choose the option you prefer and click NEXT.


     
  5. On the next screen, you will see an optional Family Pack license. You can read about the Family Pack by clicking SHOW DETAILS.


     
  6. After clicking NEXT, you will be taken to the Family Tree Maker Gift Center. You're welcome to look through the offers we have available and choose any that you wish to add to your order. Click NEXT to proceed through the gift center. When you get to the order page, click the Order Now button.
     
  7. Fill in your order details on the next page, and click NEXT.
     
  8. Make sure you click the Complete Order button on the page with your order summary.  The next page will have download links for the update (both Windows and Mac) that you can click to start downloading the updater. You'll also receive the download links via email.
     
  9. Click on the link that matches your operating system (Windows or Mac) to download the updater file.
     
  10. Once you have downloaded the updater file completely, double-click it and follow the on-screen instructions.

 

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