Family Tree Maker Support Center

macOS Sonoma Compatibility for Family Tree Maker
On September 26, 2023, Apple released the macOS Sonoma upgrade (version 14). We'...
Ways to Support Ukraine
Our hearts are with the people of Ukraine as they defend themselves from the Rus...
Free Update 24.2.2 for FTM 2019
FTM 2019 - Update to Version 24.2.2 SELECT A TOPIC: About the 24.2.2 Update (#...
What's New in the FTM 2019 24.2 Update
WHAT'S NEW IN THE VERSION 24.2 UPDATE OVERVIEW AND GENERAL CHANGES This update...
Using the Managing Relationships Tool in FTM 2019
Managing Relationships The Manage Relationships tool lets you filter relationsh...
Getting the FTM 2019 24.2.2 Updater
This article explains how you can download the free update for FTM 2019. If you ...
Running the FTM 2019 24.2.2 Updater
Once you've downloaded the free updater for FTM 2019, you may want help to make ...
What's New in the FTM 2019 24.1 Update
WHAT'S NEW IN THE VERSION 24.1 UPDATE OVERVIEW AND GENERAL CHANGES This import...
Sync Troubleshooting Guide for FTM 2019
We have prepared this Sync Troubleshooting Guide for FTM 2019 to present you wit...
Ancestry Login Issue in FTM 2017 and FTM 2019 for Windows
If you are using FTM 2017 or FTM 2019 for Windows, you may encounter an issue wh...
macOS Ventura Compatibility for Family Tree Maker
On October 24, 2022, Apple released the macOS Ventura upgrade (version 13). We'v...
TreeVault Account Info and FAQs
If you have questions about your TreeVault account and how to make changes to it...
Checking FTM 2017 and FTM 2019 Version and Build Numbers
It's easy to check what specific version and build number of Family Tree Maker y...
Troubleshooting TreeVault Subscription Purchase Issue
If you have macOS 10.14 or earlier installed and are attempting to purchase a Tr...
FTM 2019 FAQ
Family Tree Maker 2019 was launched on September 28, 2019. If you have questions...
Live Chat Service
If you could not find your answer in our Support Center, and your question is ur...
Family Tree Maker News, Offers and Other Emails
The best place to get Family Tree Maker news and special offers is through our o...
Sync Weather Status for FTM 2017 and FTM 2019
Understanding Sync Weather While it's quite rare to see red sync weather, we ...
macOS Monterey Compatibility for Family Tree Maker
On October 25, 2021, Apple released the macOS Monterey upgrade (version 12). We'...
macOS Big Sur Compatibility for Family Tree Maker
On November 12, 2020, Apple released the macOS Big Sur upgrade (version 11.0.1)....
macOS Catalina Compatibility for Family Tree Maker
On October 7, 2019, Apple released the macOS Catalina update (version 10.15). We...
Family Book Creator FAQ
Looking for more information about Family Book Creator? Here are answers to the ...
Free Update 23.3 for FTM 2017
FTM 2017 - Update to Version 23.3 SELECT A TOPIC: About the 23.2 Update (https...
Technical Change Document – Version 23.3
WHAT'S IN THE VERSION 23.3 UPDATE CONTENTS: Version 23.3 (build 570) - Wind...
Getting a Replacement Download for FTM 2019
This article is for any users who have purchased FTM 2019 and find themselves in...
System Requirements for FTM 2019
What are the System Requirements for FTM 2019? System Requirements for Wind...
How to Pick Up your Copy of FTM 2019
Whether you have ordered FTM 2019 or are eligible for a free copy, please follow...
FTM 2019 CO-PILOT PROGRAM
THE CO-PILOT PROGRAM For new users of FTM 2019, we'd like to introduce you to t...
What's New in FTM 2019?
About the New Edition It's been thirty years since Family Tree Maker was born a...
Documenting AncestryDNA Information in Family Tree Maker
Many Family Tree Maker users have been exploring their genetic genealogy, linkin...
Technical Change Document – Version 23.2
WHAT'S IN THE VERSION 23.2 UPDATE CONTENTS: Version 23.2 (build 540) - Wind...
Getting the FTM 2017 23.3 Updater
This article explains how you can download the free update for FTM 2017. If you ...
Running the FTM 2017 23.3 Updater
Once you've downloaded the free updater for FTM 2017, you may want help to make ...
What's New in the FTM 2017 23.1 Update
IMPORTANT NOTE: This article refers to the 23.1 update for FTM 2017, which has b...
Downloading and Running the FTM 2017 23.3 Updater
This article explains how you can download and apply the free update for FTM 201...
Troubleshooting Installer and Updater Downloads
If you are having dififculty downloading Family Tree Maker 2019, one of the free...
Ordering Printed Charts through Family ChartMasters
Often we have users ask what’s the best way to take the charts they’ve created u...
Empty Ancestry Search Results and Missing Categories in FTM 2017 Web Search
UPDATE: The issues with missing categories and empty Ancestry search results hav...
Introducing AlbumWALK
Every so often an invention comes along that fundamentally changes the way we do...
Charting Companion FAQ
Whether you've newly purchased Charting Companion, have recently updated or inst...
Troubleshooting Charting Companion Registration
If you bought Charting Companion from Software MacKiev, you will receive an emai...
"Another installation is in progress" Error when Installing Charting Companion
If you encounter an error stating that "another installation is in progress" whe...
FAMILY TREE MAKER 2017 FAQ
Family Tree Maker 2017 was launched on July 16, 2017. If you have questions abou...
Purchasing Family Tree Maker
WARNING - COUNTERFEIT COPY ALERT: If you're interested in purchasing Family Tre...
System Requirements for FTM 2017
What are the System Requirements for FTM 2017? System Requirements for Wi...
How to pick up your copy of FTM 2017
Whether you have ordered FTM 2017 or are eligible for a free copy, please follow...
Understanding the Sync Weather Report in FTM 2017 and FTM 2019
With the release of FTM 2017, we introduced a new feature called the Sync Weathe...
Installing Family Tree Maker 2017 for Windows
How do I install Family Tree Maker 2017 for Windows? 1. Open the email with the...
Installing Family Tree Maker 2017 for Mac
How do I install Family Tree Maker 2017 for Mac? 1. Open the email with the lin...
Ancestry Services in Older Editions
NOTE: This article was posted in 2017 and is kept as a reference regarding the A...
Privacy Policy for Software MacKiev
New data protection laws are being implemented in Europe via the new European Ge...
How to Change your Cookie Settings
We use cookies to ensure you get the best possible experience on Software MacKie...
Support Resources for FTM Users
Where do I go for information about Family Tree Maker and how to use it? The...
Getting a Replacement Download for FTM 2017
This article is for any users who have purchased FTM 2017, and find themselves i...
FTM 2017 CO-PILOT PROGRAM
THE CO-PILOT PROGRAM There was one thing about the Test Drive program that we t...
“Format the disk” warning when inserting the FTM USB Drive
Note: This information only applies to users who have installed the Windows 10 C...
NEW TREE SAFETY FEATURES (FTM 2017)
FTM 2017 – NEW TREE SAFETY FEATURES Here are three newly implemented features d...
What's New in Family Tree Maker 2017?
What new features and changes are there in Family Tree Maker 2017? Faster, S...
GETTING READY FOR FAMILYSYNC® 101
One of the things that may take some getting used to in using FamilySync instead...
How to Compact and Back Up a Tree
PROTECT YOUR TREES Whether you are getting ready to update your copy of Family ...
FTM 2017 Feature - Color Coding for the Rest of Us
FTM 2017 FEATURES COLOR CODING FOR THE REST OF US We hope you'll like our eleg...
FTM 2017 Feature - Recovering Old Faded Photos the Easy Way
FTM 2017 - PHOTO DARKROOM™ RECOVERING OLD FADED PHOTOS THE EASY WAY Go fin...
What's New in the FTM 2019 24.2.2 Update
WHAT'S NEW IN THE VERSION 24.2.2 UPDATE This is an important update for all FTM...

Support Stories

FTM 2019

FTM 2017

FTM 2014.1, 3.1 and Older

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