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Family Tree Maker FAQ
How do I get a Software MacKiev edition of Family Tree Maker? New users can pu...
Free updates for FTM 2014 and Mac 3 users
**** **Update Center Information Page** CONTENTS About the Free Update ...
Family Tree Maker TreeSync FAQ
* ** Can I download and sync my Ancestry tree to more than one computer?** ...
Tree Hints Troubleshooting
Tree Hints Not Appearing PROBLEM DESCRIPTION Ancestry.com Hints in some cases ...
Sync Change Log Issue
Very Large Number of Changes Appear in the Sync Change Log Description: In mid-...
How to partially export or split a file in Family Tree Maker for Mac
* I would like to export a portion of my family tree from Family Tree Maker fo...
Syncing Best Practices
What are best practices for successful syncing? Here's our advice for improvin...
Family Tree Maker Crashes or Closes Unexpectedly (PC)
What can I do if Family Tree Maker continually crashes? In most cases updating ...
Export and Import of GEDCOM Files in Family Tree Maker
Export and Import of GEDCOM Files in Family Tree Maker GEDCOM stands for GEnea...
Moving files from FTM 2012-2014 to a new PC with FTM 2014.1 
How do I move files from Family Tree Maker 2012-2014 to a new PC with FTM 2014.1...
Moving files from FTM 2008-2011 to a new PC with FTM 2014.1 
How do I move from Family Tree Maker 2008-2011 to a new PC with Family Tree Make...
Live Chat service
If you could not find your answer in our Support Center, and your question is ur...
Downloading and Linking a File from Ancestry in Family Tree Maker
How do I download and link a file from Ancestry in Family Tree Maker? To downlo...
Compacting a file in Family Tree Maker 2014
How do I compact a file in Family Tree Maker 2014? While it is possible to comp...
Create, download, or import a new tree with Family Tree Maker 2014
How do I create, import, or download a new tree with Family Tree Maker 2014? Op...
Create, download, or import a new tree with Family Tree Maker 2012
How do I create, import, or download a new tree with Family Tree Maker 2012? ...
Logging into Ancestry through Family Tree Maker 2012 & 2014
How do I log in to Ancestry through Family Tree Maker 2012 & 2014? This article...
Converting FTM version 1-4 files so that they can be opened in the latest FTM versions.
Note: Family Tree Maker 2005 Starter Edition is a 14 day free trial. Once the 14...
How can I print my whole tree from Family Tree Maker?
How can I print my whole tree from Family Tree Maker? 1. Make sure the tree yo...
Moving a tree from Family Tree Maker 2014 to Family Tree Maker 3
How do I move my tree from Family Tree Maker 2014 to Family Tree Maker 3? Famil...
How to Transfer a Family Tree Maker File Using a PC
Exporting Your File When you export your family tree, you are creating a new fi...
Saving a crash log for Family Tree Maker 2014
1. Reproduce the issue with the application quitting unexpectedly. 2. Launch F...
Collecting and sending installation logs (PC)
Step 1. Enable logging on your computer: a. Go to https://support.microsoft.co...
Opening old and unsupported files in Family Tree Maker
* Opening old and unsupported files in Family Tree Maker Answer ID 3673 How...
Family Tree Maker File Migration Utility
* Answer ID 5313 What is the Family Tree Maker File Migration Utility and ho...
The Share or Option menus don't display in Family Tree Maker
* The Share or Option menus don't display in Family Tree Maker Answer ID 5324...
Adjusting the country-specific site on Family Tree Maker for Mac 3 searches
* Adjusting the country-specific site on Family Tree Maker for Mac 3 searches ...
Blended Families setting in Family Tree Makers 2012-2014 & Mac
* Blended Families setting in Family Tree Makers 2012-2014 & Mac Answer ID 54...
Burning your family tree file to a disc
* Burning your family tree file to a disc Answer ID 5451 How do I burn my f...
Enter Foreign Characters in the Notes Section of Family Tree Maker
* Enter Foreign Characters in the Notes Section of Family Tree Maker Answer I...
Adding foreign characters to a family tree
Adding foreign characters to a family tree Answer ID 5347 How do I add foreign...
Managing historical timeline events in Family Tree Maker
* Managing historical timeline events in Family Tree Maker Answer ID 4968 H...
Scanning an image with Family Tree Maker
* Scanning an image with Family Tree Maker Answer ID 4963 How do I scan an ...
Renaming a Tree in Family Tree Maker
* **Renaming a Tree in Family Tree Maker** How do I rename a tree in Fami...
Customizing the Family Tab Editing Panel in Family Tree Maker
* Customizing the Family Tab Editing Panel in Family Tree Maker Answer ID 495...
Choosing facts to include in a Report in Family Tree Maker
* Choosing facts to include in a Report in Family Tree Maker Answer ID 4969 ...
Changing the home person in the Family Tree Maker
* Changing the home person in the Family Tree Maker Answer ID 4957 How do I...
Relationship Calculator in Family Tree Maker
* Relationship Calculator in Family Tree Maker Answer ID 4966 How do I use ...
Deleting a Group of Individuals in Family Tree Maker 2010-2014
* Deleting a Group of Individuals in Family Tree Maker 2010-2014 Answer ID 49...
Adding Media Items in Family Tree Maker
* Adding Media Items in Family Tree Maker Answer ID 4977 How do I add a med...
Entering name suffixes for a person in Family Tree Maker
* Entering name suffixes for a person in Family Tree Maker Answer ID 5235 W...
Customizing the Family Tree Maker sidebars
* Customizing the Family Tree Maker sidebars Answer ID 5145 Can I customize...
How do I fix script errors in the Web Dashboard of Family Tree Maker?
* How do I fix script errors in the Web Dashboard of Family Tree Maker? Answe...
Inserting a photo to a Family Group Sheet in Family Tree Maker
* Inserting a photo to a Family Group Sheet in Family Tree Maker Answer ID 50...
Sorting Information on Custom Reports in Family Tree Maker 2011-2014
* Sorting Information on Custom Reports in Family Tree Maker 2011-2014 Answer...
Turning on automatic reference numbers in Family Tree Maker
* Turning on automatic reference numbers in Family Tree Maker Answer ID 1818 ...
Arranging media for a person in Family Tree Maker
* Arranging media for a person in Family Tree Maker Answer ID 1812 How do y...
Adjust the color theme for Family Tree Maker 2008-2014
* Adjust the color theme for Family Tree Maker 2008-2014 Answer ID 1247 How...
Keyboard Shortcuts in Family Tree Maker
* Keyboard Shortcuts in Family Tree Maker Answer ID 5422 Family Tree Mak...
Add, edit or delete a fact in Family Tree Maker
* Add, edit or delete a fact in Family Tree Maker Answer ID 5456 How do I a...
Customize View button in Family Tree Maker
* Customize View button in Family Tree Maker Answer ID 5464 What is the Cus...
Turning hints on or off in Family Tree Maker
* Turning hints on or off in Family Tree Maker Answer ID 5469 How do I turn...
Moving or Resizing a picture in Smart Stories in Family Tree Maker 2012-2014
* Moving or Resizing a picture in Smart Stories in Family Tree Maker 2012-2014...
Migration maps in Family Tree Maker
* Migration maps in Family Tree Maker Answer ID 5492 How do I view a migrat...
Using the Index of Individuals in Family Tree Maker
* Using the Index of Individuals in Family Tree Maker Answer ID 5529 How do...
Printing outside the Publish tab in Family Tree Maker 2012-2014
* Printing outside the Publish tab in Family Tree Maker 2012-2014 Answer ID 5...
How can I import books into Family Tree Maker 2014?
* How can I import books into Family Tree Maker 2014? Answer ID 1307 You...
Standardizing locations in Family Tree Maker
* Standardizing locations in Family Tree Maker Answer ID 3070 How can I edi...
Workspaces/tabs in Family Tree Maker 2008-2014
* Workspaces/tabs in Family Tree Maker 2008-2014 Answer ID 3053 What are th...
Saving a chart or report within Family Tree Maker 2 & 3
* Saving a chart or report within Family Tree Maker 2 & 3 Answer ID 3672 Ho...
Adding Notes in the Family Tree Maker
* Adding Notes in the Family Tree Maker Answer ID 4185 How do I Add Notes i...
Using web clipping to save information to a tree in Family Tree Maker
* Using web clipping to save information to a tree in Family Tree Maker Answe...
Printing Charts and Reports in Family Tree Maker
* Printing Charts and Reports in Family Tree Maker Answer ID 4307 How do I ...
Restoring a File from a Backup in Family Tree Maker for Windows
* Restoring a File from a Backup in Family Tree Maker for Windows How do I re...
Deleting a tree from Family Tree Maker
* Deleting a tree from Family Tree Maker Answer ID 4375 How do I delete a t...
Opening a Tree in Family Tree Maker
* Opening a Tree in Family Tree Maker Answer ID 4371 How do I open a tree w...
Setting Internet connection speed in Family Tree Maker
* Setting Internet connection speed in Family Tree Maker Answer ID 1837 How...
How to tell if you are using a 32-bit or 64-bit version of Windows
* How to tell if you are using a 32-bit or 64-bit version of Windows Answer I...
Using the File Finder in Family Tree Maker 2011-2014
* Using the File Finder in Family Tree Maker 2011-2014 Answer ID 1817 How t...
How to Take a Screenshot for Troubleshooting Purposes
* How to Take a Screenshot for Troubleshooting Purposes Answer ID 2295 How ...
Unlink or delete media from Family Tree Maker
* Unlink or delete media from Family Tree Maker Answer ID 2437 How do I unl...
Authentication with Server Failed
* Authentication with Server Failed Answer ID 3734 Why am I getting an Auth...
The Microsoft .NET framework
* The Microsoft .NET framework Answer ID 4178 What is the Microsoft .NET fr...
Merging Source Groups in Family Tree Maker
* Merging Source Groups in Family Tree Maker Answer ID 4210 How do I merge ...
Fixing relationship mistakes in Family Tree Maker
* Fixing relationship mistakes in Family Tree Maker Answer ID 5165 How do I...
How do I download images for records in Family Tree Maker?
* How do I download images for records in Family Tree Maker? Answer ID 5198 ...
Merging place names in Family Tree Maker
* Merging place names in Family Tree Maker Answer ID 5206 How do I merge Pl...
Saving or printing images through Family Tree Maker's web search
* Saving or printing images through Family Tree Maker's web search Answer ID ...
Downloading source images in Family Tree Maker 2010-2014
* Downloading source images in Family Tree Maker 2010-2014 Answer ID 5325 H...
Attaching an existing source to a person in Family Tree Maker
* Attaching an existing source to a person in Family Tree Maker Answer ID 540...
Customizing fact sentences for reports in Family Tree Maker
* Customizing fact sentences for reports in Family Tree Maker Answer ID 5415 ...
Changing the default file location for my new files in Family Tree Maker
* Changing the default file location for my new files in Family Tree Maker An...
32-bit and 64-bit editions of Family Tree Maker 2014
* 32-bit and 64-bit editions of Family Tree Maker 2014 Answer ID 5592 What ...
Registry Update for Family Tree Maker 2008-2012
* Registry Update for Family Tree Maker 2008-2012 Answer ID 5697 What is th...
Merging Web Search Results into a Tree in Family Tree Maker
* Merging Web Search Results into a Tree in Family Tree Maker Answer ID 4352 ...
Starting a Web Search in Family Tree Maker
Starting a Web Search in Family Tree Maker Answer ID 4984 How do I start a web ...
Ignoring Web Search Results in Family Tree Maker
* Ignoring Web Search Results in Family Tree Maker Answer ID 4991 How do I ...
Transferring Family Tree Maker files from one computer to another
* Transferring Family Tree Maker files from one computer to another Answer ID...
Help finding Family Tree Maker 1-3 files
* Help finding Family Tree Maker 1-3 files Answer ID 2336 How do I find my ...
Fixing Display Issues in Family Tree Maker (PC)
* Fixing Display Issues in Family Tree Maker (PC) Answer ID 2937 How do I f...
"Error reading from file" when installing Family Tree Maker
* "Error reading from file" when installing Family Tree Maker Answer ID 5391 ...
Merge duplicate sources in Family Tree Maker
* Merge duplicate sources in Family Tree Maker Answer ID 5289 How do I merg...
Resolving performance issues in Family Tree Maker
* Resolving performance issues in Family Tree Maker Answer ID 5142 Family T...
Fixing broken media links in Family Tree Maker
* Fixing broken media links in Family Tree Maker Answer ID 5205 How do I fi...
Troubleshooting importing files into Family Tree Maker
* Troubleshooting importing files into Family Tree Maker Answer ID 5233 Wha...
Merging Duplicate Facts in Family Tree Maker 2012-2014
* Merging Duplicate Facts in Family Tree Maker 2012-2014 Answer ID 5487 How...
Making a tree with Family Tree Maker vs. Ancestry
* Making a tree with Family Tree Maker vs. Ancestry Answer ID 5431 What are...
Making facts private in Family Tree Maker 2014
* Making facts private in Family Tree Maker 2014 Answer ID 5461 How do I ma...
Create, download, or import a new tree with Family Tree Maker 2010 & 2011
* How do I create, import, or download a new tree with Family Tree Maker 20...
Assigning the primary photo for a person in Family Tree Maker
* Assigning the primary photo for a person in Family Tree Maker Answer ID 516...
Saving, Printing and Sharing a Chart or Report in Family Tree Maker
* Saving, Printing and Sharing a Chart or Report in Family Tree Maker Answer ...
Save a chart or report as an external file in Family Tree Maker
* Save a chart or report as an external file in Family Tree Maker Answer ID 4...
Assigning a Portrait to an Individual in Family Tree Maker 2009-2014
* Assigning a Portrait to an Individual in Family Tree Maker 2009-2014 Answer...
Customize, Format and Save your Chart in Family Tree Maker
* Customize, Format and Save your Chart in Family Tree Maker Answer ID 5373 ...
Customize, Format and Save your Report in Family Tree Maker
* Customize, Format and Save your Report in Family Tree Maker Answer ID 9060 ...
Problems exporting publications from Family Tree Maker
* **Problems exporting publications from Family Tree Maker** Answer ID 54...
What are Smart Stories in Family Tree Maker?
* What are Smart Stories in Family Tree Maker? Answer ID 1815 Smart Stories...
Create a genealogy book using Family Tree Maker 2012-2014
* Create a genealogy book using Family Tree Maker 2012-2014 Answer ID 5468 ...
The difference between Ancestry and Family Tree Maker
* **The difference between Ancestry and Family Tree Maker** Answer ID 550...
What new features are available in Family Tree Maker 2014?
* What new features are available in Family Tree Maker 2014? Answer ID 5582 ...
How to retrieve an event log in Windows
* How to retrieve an event log in Windows Answer ID 4434 How do I retrieve ...
Issues installing Family Tree Maker
* **Issues installing Family Tree Maker** Answer ID 5250 I'm having iss...
Installing Family Tree Maker for Windows
* Installing Family Tree Maker for Windows How do I install Family Tree Maker...
How to give Family Tree Maker Administrative Privileges
* How to give Family Tree Maker Administrative Privileges Answer ID 3779 Ho...
System Requirements for Family Tree Maker 2014
* System Requirements for Family Tree Maker 2014 Answer ID 5583 What are th...
Troubleshooting Family Tree Maker
* Troubleshooting Family Tree Maker Answer ID 5334 What can I do to trouble...
Uninstalling Family Tree Maker
* Uninstalling Family Tree Maker Answer ID 4400 How do I uninstall Family T...
Manually uninstalling Family Tree Maker
* Manually uninstalling Family Tree Maker Answer ID 4848 How do I manually ...
How to Reset Family Tree Maker Settings to Defaults
* **How to Reset Family Tree Maker Settings to Defaults** Answer ID 5029 ...
How to partially export or split a file in Family Tree Maker
* How to partially export or split a file in Family Tree Maker Answer ID 3669...
Uploading my file from Family Tree Maker to Ancestry
* Uploading my file from Family Tree Maker to Ancestry Answer ID 5039 How d...
Help finding Family Tree Maker files
* Help finding Family Tree Maker files Answer ID 5136 How do I find my Fami...
Tips for repairing a Family Tree Maker 2014 file
Tips for repairing a Family Tree Maker 2014 file Answer ID 5146 How can I rep...
How to perform a clean boot of Windows
* How to perform a clean boot of Windows Answer ID 1917 How do I perform a ...
Troubleshooting Connectivity Issues in Family Tree Maker
* Troubleshooting Connectivity Issues in Family Tree Maker Answer ID 5412 ...
Checking your Mac OS X version and processor information
* Checking your Mac OS X version and processor information Answer ID 5303 F...
Uploading and Downloading GEDCOM Files on Ancestry
Uploading and Downloading GEDCOM Files on Ancestry Answer ID 472 How do I uplo...
Importing an Existing File in Family Tree Maker
* **Importing an Existing File in Family Tree Maker** Answer ID 4363 Ho...
Merging two files in Family Tree Maker
* Merging two files in Family Tree Maker Answer ID 5374 How do I merge two ...
Create, import, or download a new tree with Family Tree Maker for Mac
* Create, import, or download a new tree with Family Tree Maker for Mac Answe...
Exporting a File in Family Tree Maker
* Exporting a File in Family Tree Maker Answer ID 4376 How do I export a fi...
Entering additional spouses on Family Tree Maker
* Entering additional spouses on Family Tree Maker Answer ID 4188 How do I ...
Adding an Unrelated Individual in Family Tree Maker
* Adding an Unrelated Individual in Family Tree Maker Answer ID 4201 How do...
Changing a relationship in Family Tree Maker
* Changing a relationship in Family Tree Maker Answer ID 4202 How do I chan...
Merging duplicate individuals— Family Tree Maker 2008 to 2014
* How to Merge Duplicates using Family Tree Maker Published 10/09/2008 05:39 ...
Backing Up a File in Family Tree Maker for Windows
* Backing Up a File in Family Tree Maker for Windows How do I back up a file ...
How to create a book in Family Tree Maker 2010-2014
* How to create a book in Family Tree Maker 2010-2014 Answer ID 4976 How do...
Help using Family Tree Maker
* Help using Family Tree Maker Answer ID 5219 What help is available for Fa...
Inserting embellishments or a photo into a chart in Family Tree Maker
* Inserting embellishments or a photo into a chart in Family Tree Maker Answe...
Using the Find Missing Media Items Tool in Family Tree Maker 2011-2014
* Using the Find Missing Media Items Tool in Family Tree Maker 2011-2014 Answ...
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